topic Re: Website not working on Safari in Blog, Website & Page Publishing

Website not working on Safari

MSheehan — Thu, 04 May 2023 09:05:44 GMT

I set up a website on Hubspot in March, and I had some issues with my SSL, however the site was still working.

Now that I have fixed the issue with my SSL, the website does not show up on Safari. When I try to look it up on my phone, it says "This page is unavailable".

Re: Website not working on Safari

himanshurauthan — Thu, 04 May 2023 09:16:27 GMT

Hello @MSheehan

Even though you have fixed your SSL issue, it's possible that there are still issues with the SSL certificate. You can use an SSL checker tool to confirm that the SSL certificate is properly installed and configured.

If this also does not work plz let me know.

Re: Website not working on Safari

MSheehan — Thu, 04 May 2023 09:34:36 GMT

I used 2 SSL checkers and they say that the website has SSL that's used by all major web browsers. The page shows up on Safari as unavailable, it also has the "not secure" symbol in the corner on the unavailable page., but I don't see how not having the SSL on Safari would make the page unavailable.

Re: Website not working on Safari

MSheehan — Thu, 04 May 2023 11:37:58 GMT

Update: If I type in https://www.plantandi.ie instead of just www.plantandi.ie the site will come up. www.plantandi.ie on it's own doesn't work however.

Re: Website not working on Safari

Nevaeh3456 — Thu, 15 Jun 2023 18:31:56 GMT

My website https://apkcalm.com is also not displaying on Safari. Can anyone please guide me on what could be issue behind my website not displaying on Safari. It displays well on Chrome and other browsers.

Re: Website not working on Safari

BettinaHorvath — Tue, 20 Feb 2024 10:07:49 GMT

I have exactly the same issue as described here. Safari doesn't show my website unless I'm logged in Hubspot. When I manually add https:// it works fine. Friends with Safari report the same problem.
I did the SSL test and it comes back fine.

Do you have any further ideas what could be the issue and how to solve it?

Re: Website not working on Safari

BettinaHorvath — Tue, 20 Feb 2024 10:09:10 GMT

This is the exact errorpage

Re: Website not working on Safari

BettinaHorvath — Wed, 21 Feb 2024 07:57:47 GMT

Have any of you who had problems solved the issue and if so how?

Re: Website not working on Safari

DianaGomez — Thu, 29 Feb 2024 10:34:30 GMT

Hi @BettinaHorvath,

Thanks for reaching out to the Community!

Typically, this type of issue arises from the absence of the HTTPS protocol. Could I kindly ask you to navigate to your domain settings and confirm that the HTTPS protocol is enabled for your domain, following the guidelines outlined here?

Best,

Diana

Re: Website not working on Safari

BettinaHorvath — Thu, 29 Feb 2024 12:54:46 GMT

Hi, yes it is and it works everywhere except in Safari when the protocoll isn't included.

I have posted a separate thread here. None of the typical suggestions work, all settings as they should. Somewhere something is not quite right for this error but so far I haven't found it.

Re: Website not working on Safari

DianaGomez — Mon, 04 Mar 2024 10:49:20 GMT

Hi,

@BettinaHorvath has found a solution to this issue and has shared it here.

Regards,

Diana