topic Re: [Private beta] Summarize conversation in the Conversations Inbox in Content Assistant Beta

[Private beta] Summarize conversation in the Conversations Inbox

jolieadam — Wed, 21 Jun 2023 21:50:43 GMT

Hi Everyone! I'm Jolie, a product manager working on some of the exciting content assistance features rolling out shortly.

We're releasing our newest feature, Conversation Summary, to private beta. This feature summarizes open conversations so you can quickly and easily recap a conversation and share context prior to hand-off.

How does it work?

Regardless of what channel you're using in the inbox, simply click on the Summarize button in the comment section for a recap of the conversation. You can then customize the summary, tag a colleague or add your comment.

Sign up here!

If you'd like to be part of the private testing happening now, please sign up here. I'll be in touch once your portal has been ungated to confirm enrollment and next steps!

Re: [Private beta] Summarize conversation in the Conversations Inbox

ChanelleS — Wed, 21 Jun 2023 13:05:56 GMT

Hi Jolie! I'd love to be enrolled in this, but the sign up form is gated.

Re: [Private beta] Summarize conversation in the Conversations Inbox

GreggAnderson — Wed, 21 Jun 2023 19:24:10 GMT

HI Jolie, I tried to sign up for the beta, but it appears that I do not
have access to the Google form. Thanks!

Re: [Private beta] Summarize conversation in the Conversations Inbox

jolieadam — Wed, 21 Jun 2023 21:16:05 GMT

Hi @GreggAnderson, thanks for calling that out! The form should be available now

Re: [Private beta] Summarize conversation in the Conversations Inbox

jolieadam — Wed, 21 Jun 2023 20:53:59 GMT

Hi @ChanelleS - form should work now!

Re: [Private beta] Summarize conversation in the Conversations Inbox

ChanelleS — Wed, 21 Jun 2023 20:59:22 GMT

Hi @jolieadam, looks like you linked your editable version rather than the customer facing one!

Re: [Private beta] Summarize conversation in the Conversations Inbox

jolieadam — Wed, 21 Jun 2023 21:04:00 GMT

Yikes, let's try this again, shall we. How's this link @ChanelleS ?

Re: [Private beta] Summarize conversation in the Conversations Inbox

ChanelleS — Wed, 21 Jun 2023 21:06:03 GMT

@jolieadam it's back to being gated

Re: [Private beta] Summarize conversation in the Conversations Inbox

jolieadam — Wed, 21 Jun 2023 21:15:44 GMT

Thank you so much for your patience. Should be working now - form @ChanelleS

Re: [Private beta] Summarize conversation in the Conversations Inbox

ChanelleS — Thu, 22 Jun 2023 16:41:44 GMT

No worries, thank you 🙂