topic Re: New HubSpot <> Stripe Integration in Commerce Tools

New HubSpot <> Stripe Integration

SMansoor1 — Wed, 02 Oct 2024 14:25:54 GMT

Hello, everyone. Is anyone else facing issues with managing legacy subscriptions on Stripe alongside the new HubSpot subscriptions that are getting created as result of HubSpot's transformation of the integration from the previous legacy version?

We have been using Stripe for subscription management and payment processing for many years and the legacy Stripe integration allowed us to automatically create subscriptions on Stripe by adding payment links to quotes. When the quote got paid, a subscription would be set up on Stripe and Stripe would then set up the recurring invoicing structure and automatically charge cards on file.

Now that HubSpot's Commerce Hub has replaced the legacy integration version, new subscriptions are created in HubSpot and Stripe is only acting as the payment processor. Since we have built custom app integrations with Stripe, as well as a SaaS flow, and all our existing subscriptions are there, it does not make sense to use a completely different platform for new subscriptions.

Is there a workaround?

Re: New HubSpot <> Stripe Integration

VictoriaGumaer — Wed, 02 Oct 2024 15:48:30 GMT

Hi SMansoor1 -

As you've noted above, the new integration is designed to run subscriptions through HubSpot and does not create them in Stripe. In your specific example, you should create your links in Stripe and embed them in Quotes (comments section) and emails/sequences, and then use DataSync (free) to send back data from Stripe to HubSpot for your automation/marketing/customer management.

Re: New HubSpot <> Stripe Integration

Jaycee_Lewis — Thu, 03 Oct 2024 17:53:17 GMT

Thank you @VictoriaGumaer 🙌 — Jaycee

Re: New HubSpot <> Stripe Integration

SMansoor1 — Fri, 04 Oct 2024 09:11:39 GMT

Hi, Victoria

Thank you for responding. We have standard products with custom discounts for some customers as well as multiple currencies, so creating payment links for each would not suit, introducing too many chances of human error. Also, athough the free DataSync version syncs product and customer data points, none of them would inform us if a payment went through and a subscription was created. However, I will explore the Operations Hub Starter package to see if we can use something there.

Thanks again.

Re: New HubSpot <> Stripe Integration

GBallard — Wed, 06 Nov 2024 20:45:45 GMT

I am running into the same issue not sure why HS would make such a huge change this is honestly making us look at other platforms and switching away from Hubspot, this was one of our big sales on HS was allowing sales people to create quotes in HS with out having to have access to stripe, our app is hooked up to stripe to look at subscriptions to give the client access to our software and Hubspot not sending over the subscription data to stripe destroys our flow.

Re: New HubSpot <> Stripe Integration

SMansoor1 — Thu, 07 Nov 2024 10:21:40 GMT

I spoke to our HubSpot Customer Success Manager and he checked internally. Their suggested solution was to build a custom integration with Stripe thast works on the right side card, so a sales rep can simply click something and it creates a payment link, the link populates a deal property and a deal token is used on the quote itsef to dynamically insert the payment links. This can be built by an internal development team or HubSpot's Technical Consultants at an additional cost.

As you can appreciate, this is not an optimum solution for us so we are looking at Zapier/Make etc. to connect HubSpot to Stripe. As a stop-gap measure, we have disabled the Stripe integration and get leads to sign HubSpot quotes confirming their intention to proceed. Then we manually create the subscription or invoice on Stripe and send it over.

Re: New HubSpot <> Stripe Integration

OWorrall5 — Fri, 08 Nov 2024 03:19:10 GMT

Hey @SMansoor1 @GBallard,

I've just seen this post in the HubSpot Community page regarding issues with Stripe integration into CommerceHub - I completely understand your frustration!

If you're looking for customers to self-service orders, run memberships/subscriptions, or b2b operations, we've built a native HubSpot commerce deployment (not CommerceHub) that integrates seamlessly with Stripe, which eliminates this current challenge.

If you're interested, please dm me your email and I can send through more information and better understand your specific needs. I'm happy to help.

Cheers, Oscar

Re: New HubSpot <> Stripe Integration

erlichbachman — Wed, 07 May 2025 14:50:55 GMT

Hi Oscar, do you still have further info you can send on this? Looking into this more currently.

Re: New HubSpot <> Stripe Integration

OWorrall5 — Wed, 07 May 2025 21:45:08 GMT

Hi Erlich,

We have developed an advancecd integration with Stripe as part of our
CommercePro native eCommerce for HubSpot solution. This enables a two way
sync between HubSpot and Stripe that enabe to you run payment and set up
subscriptions in Stripe.

Happy to talk about your requirement and discuss you we may be able to
solve for yoour user case. boyd@commercepro.co

Re: New HubSpot <> Stripe Integration

JulesVan — Wed, 30 Jul 2025 00:05:18 GMT

Do not use Huspot quotes, payments or anything that touches Stripes. Not their area and they are more interested to compete than to make it work. I was waiting since 3 years for their "new integration" and should have looked fro a CRM instead

Re: New HubSpot <> Stripe Integration

boydwason — Wed, 30 Jul 2025 00:15:44 GMT

Sorry to hear you haven't had a great experience. You'll see in this thread that CommercePro.co (available from the HubSpot apps store) has a solution for Stripe. Let us know if you'd like a demo.

Re: New HubSpot <> Stripe Integration

chighsmith — Tue, 05 Aug 2025 13:38:56 GMT

Hi @JulesVan,

Thank you for your input on the Community!

I understand the frustration around the Hubspot Stripe integration and the wait for new features.

With that being said, I wanted to share some clarification: the current HubSpot–Stripe integration was specifically designed to support our Commerce Hub billing solution and allow customers to process payments via their Stripe account. This means it functions as a payment processing integration rather than a comprehensive data sync offering.

If your needs are more focused on syncing data across platforms or robust CRM/payment workflows, this integration may not cover all those needs out of the box, and we appreciate your feedback on where things could be improved.

If you have any specific pain points or use cases, please feel free to share them as we’re always looking to improve our integrations based on community feedback.

Thank you for raising your concerns and for being a part of the conversation!

-Cassie
Community Manager