topic Fwd: Re: DianaGomez mentioned you in HubSpot Community in Commerce Tools

Unable to download quote

MAkram6 — Sun, 27 Oct 2024 06:40:31 GMT

Hi,

I have created my first quote and it got published. But when i try to download, it gives me error "We are unable to generate a PDF for your quote at this time. Please try again later." Tried from multiple accounts, all are admin

Unable to download invoice

MAkram6 — Mon, 28 Oct 2024 07:18:10 GMT

I have generated an invoice for client but unable to download it..

error: We are unable to generate a PDF for your invoice at this time. Please try again later.

Re: Unable to download quote

DianaGomez — Mon, 28 Oct 2024 13:32:54 GMT

Hi @MAkram6,

Thanks for reaching out to the Community!

This issue may be caused by a temporary error in your browser. Could you please go through the following steps to help us determine if that is indeed the case?

Clear all cache and cookies on your browser, for all time, and then try to download the invoice.
Try from an incognito window.
Try from a different browser.
Try from a different internet network (such as mobile data or a different WiFi network).

Let me know if this solve the issue.

Thanks,

Diana

Re: Unable to download quote

MAkram6 — Tue, 29 Oct 2024 05:52:41 GMT

Thanks for responding. i already tried from 3 different computers, 3 different accounts and all of them super admin. there seems to be issue at hubspot side. i also tried in incognito mode. when trying from different computers, means browser and network changed as well because all sitting in different geographical locations

Re: Unable to download quote

sanjeevmansotra — Tue, 29 Oct 2024 12:14:51 GMT

Hello my name is Sanjeev Mansotra. I think you are facing technical issue with HubSpot’s PDF generation for quotes. This error message, especially when trying across multiple admin accounts, may indicate a temporary system issue on HubSpot's end. You might want to clear your browser cache, try a different browser, or reach out to HubSpot support to check if there’s an ongoing problem with the PDF generation feature.

Re: Unable to download quote

MAkram6 — Tue, 29 Oct 2024 12:21:26 GMT

Hi Sanjeev. we have tried already from 3 different computers, 3 different accounts and all of them super admin. there seems to be issue at hubspot side. i also tried in incognito mode. when trying from different computers, means browser and network changed as well because all sitting in different geographical locations

is there any tech support contact? i had a chat with their sales team, only option available in system and they asked to post here

Re: Unable to download quote

DianaGomez — Mon, 04 Nov 2024 13:19:17 GMT

Hi @MAkram6,

If the issue persists across these browser environments, could you please open an incognito window and collect a HAR file? A HAR file is a log of activity between an internet browser and a website and it gives us important error messages that can help us troubleshoot issues such as these. You can find the steps to collect a HAR file in this article.

Please go all the way to step 4, try to download the quote, and then save the HAR file by clicking "Save all as HAR with content".

Once you have the HAR file, please send it over via DM so that we can investigate further with it!

Finally, could you also please send me full-screen, un-cropped screenshots that show the steps that you are taking to download the quote?

Thanks for all of the information here. I look forward to hearing from you.

Have a great day ahead!

Diana

Fwd: Re: DianaGomez mentioned you in HubSpot Community

MAkram6 — Mon, 04 Nov 2024 13:43:34 GMT

Regards,
Zeeshan Akram
CEO
EchoSphere Technologies

---------- Forwarded message ---------
From: "Muhammad Zeeshan Akram from EchoSphere Technologies W.L.L" <
zeeshan.akram@echospheretech.co>
Date: Monday, November 4, 2024, 4:42:04 PM +0300
Subject: Re: DianaGomez mentioned you in HubSpot Community
To: noreply-community@hubspot.com

Hi Diana,

Thanks for responding. PFA the presentation contains step wise screenshots
and also HAR file. Just now, i checked quote issue is solved and i can
download but still facing issue with invoices

Regards,
Zeeshan Akram
CEO
EchoSphere Technologies

On Mon, Nov 4, 2024 at 4:19 PM, HubSpot Community Mailer <
noreply-community@hubspot.com> wrote:

Hi MAkram6,

------------------------------

Re: Unable to download quote
<>

Hi @MAkram6
<>,

If the issue persists across these browser environments, could you please
open an incognito window and collect a HAR file? A HAR file is a log of
activity between an internet browser and a website and it gives us
important error messages that can help us troubleshoot issues such as
these. You can find the steps to collect a HAR file in this article
<>
.
Please go all the way to step 4, try to download the quote, and then save
the HAR file by clicking "Save all as HAR with content".

Once you have the HAR file, please send it over via DM so that we can
investigate further with it!

Finally, could you also please send me full-screen, un-cropped screenshots
that show the steps that you are taking to download the quote?

Thanks for all of the information here. I look forward to hearing from you.

Have a great day ahead!

Diana

Reply

------------------------------

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Fwd: Re: DianaGomez mentioned you in HubSpot Community

DianaGomez — Mon, 04 Nov 2024 14:43:01 GMT

Hi @MAkram6 ! I’m glad to hear the quote issue is resolved! 🎉 To keep the conversation focused and help even more people, could you please start a new thread for the invoice issue? That way, the whole community can see it and offer their insights.

Thanks!

Diana