topic Re: HubSpot payments - all users are notified when a payment is received in Commerce Tools

HubSpot payments - all users are notified when a payment is received

kevin_highway9 — Thu, 03 Mar 2022 16:46:11 GMT

I am using HubSpot payments to send/process most of my customer invoices. However, everyone that is a SuperAdmin in my HubSpot agency portal receives a notification each time an invoice is paid, which is not what I want. HubSpot support tells me that there is not a global control for this, and each user needs to modify their individual notification settings.

There needs to be a way to control this globally across all portal users. Does anyone have a better way to configure this?

Re: HubSpot payments - all users are notified when a payment is received

kvlschaefer — Thu, 03 Mar 2022 21:35:33 GMT

Hi @kevin_highway9,

Thanks for reaching out!

Currently, there isn't an option to turn off these notifications globally. Each user would need to turn this off in their individual notification settings.

I highly recommend posting this feedback in our HubSpot Ideas Forum. This is where our Product team goes to receive feedback from our customers and also allows other users to upvote and comment on your idea. If you decide to post your idea, feel free to add it below so we can upvote it. 🙂

Best,

Kristen