topic Re: Registration without Payment in Commerce Tools

Registration without Payment

KGrizzle — Mon, 01 Jul 2024 16:03:23 GMT

Is there a way to force users to complete payment before they are marked as registered?

I have a form with information about the event and basic RSVP info, then at the bottom the button says Complete Payment, but if someone clicks that but doesn't complete payment, it still marks them as registered for the event. What am I missing? I am new to HubSpot, so please go easy on me.

Re: Registration without Payment

Humashankar — Mon, 01 Jul 2024 22:20:53 GMT

Hi @KGrizzle

You're correct that clicking the button shouldn't register someone without completing the payment.

Natively hubspot doesn't have a built-in feature to ensure payment completion before registration.

Still, there are creative solutions to achieve this functionality. One approach is to implement a two-step registration process, where the first form collects RSVP information and the second form handles payment processing.

By redirecting users to the payment form with pre-filled details, you can ensure a seamless experience. Once payment is complete, you can update the user's status in HubSpot to "Registered."

Otherwise, you can use conditional logic on the "Complete Payment" button within a single form, integrating a payment gateway like Stripe or PayPal.

This way, the button only becomes clickable after successful payment, automatically registering the user upon click.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Re: Registration without Payment

KGrizzle — Mon, 08 Jul 2024 14:05:51 GMT

Thank you!

Re: Registration without Payment

HNabarro — Mon, 19 Aug 2024 08:59:19 GMT

Hi @Humashankar, I have the same issue, but we are on a hubspot starter package so do not have the option of conditional logic. I have the form linked to hubspot payments, but the issue is the confirmation email still sends if they click go to payment and abandon on that page.

Any suggestions?

Thanks!

Hazel

Re: Registration without Payment

Humashankar — Mon, 19 Aug 2024 12:03:59 GMT

Hi @HNabarro

Since you're on the HubSpot Starter package and lack conditional logic, consider a custom workflow approach.

Create a workflow triggered by a successful payment webhook from your integrated payment gateway (like Stripe / PayPal). Update a HubSpot property (e.g- 'Payment Confirmed') to 'Yes' upon successful payment. Send the confirmation email only when this property is updated.

For abandoned payments, consider a follow-up email or workflow. Moreover, create a custom property 'Payment Status' to track payment progress

Regards

Re: Registration without Payment

HNabarro — Mon, 19 Aug 2024 14:28:07 GMT

Thanks for the suggestions @Humashankar , but the starter package only allows an email send to be triggered on form submission. It doesn't include the full workflow functionality, just the ability to create simple workflows after a form submission such as send an email, add to a list or create a task for the check to be done manually.

Very frustrating given I have been using the built-in hubspot commerce to take payment within the hubspot ecosytem, but this seems pointless given the lack of functionality to be charged more. I've already created the connection with Stripe via zapier to update a custom field "payment status" when a payment is made.

Thanks,

Re: Registration without Payment

Humashankar — Mon, 19 Aug 2024 15:40:07 GMT

Completely understandable, and I recommend reaching out to the support team to explore potential solutions that might better suit your needs.

Help Center (hubspot.com)

Re: Registration without Payment

joshkimber — Wed, 16 Apr 2025 18:56:07 GMT

We ran into this same issue, and it can definitely be confusing at first—totally understandable.

The key is that HubSpot doesn't automatically tie form submissions and payments together in the way you might expect. When someone clicks "Complete Payment" on your form but doesn’t finish the transaction, HubSpot still treats that form submission as a registration.

What worked for us was adjusting our process to let successful payments drive the registration.

Here’s what we did:

Instead of creating a Deal ahead of time and trying to attach payment info to it, we let the payment form create the Deal after the payment is successfully completed.
We then used workflows to update that Deal with the right info (like event name, registration type, etc.).
This means that only people who actually complete payment get a Deal, and we treat those Deals as confirmed registrations.

So in our setup:

The Contact record might show interest (via form submission),
But the Deal record (created via successful payment) confirms they’re officially registered.

It took a little reframing to work with how HubSpot handles payments and data, but this approach has worked really well for us.

Hope this helps, and don’t hesitate to ask more questions—HubSpot has a learning curve, but you’ll get the hang of it!