topic Re: Need Assistance with Enabling Payment Collection Tool in Commerce Tools

Need Assistance with Enabling Payment Collection Tool

DG14642 — Wed, 19 Jun 2024 23:17:49 GMT

Hello Community,

I am currently implementing the new tool, "Collect Payments for Scheduling."

However, I'm facing an issue with turning on the activation button.

Please refer to the screenshot below for clarification.

Could anyone provide guidance on how to resolve this?

Thanks in advance for your assistance!

Best regards,

Re: Need Assistance with Enabling Payment Collection Tool

DianaGomez — Thu, 20 Jun 2024 07:00:52 GMT

Hi @DG14642,

Thanks for reaching out to the Community!

If you have HubSpot or Stripe payment processing set up, could you please disable the 'cancel or reschedule' setting, save the changes, and then attempt to enable payments again?

Best,

Diana

Re: Need Assistance with Enabling Payment Collection Tool

AttaHub — Mon, 01 Jul 2024 08:10:43 GMT

yeah, its helpful in the Hubspot community i have asked before about this issue, and it has been resolved but now many years later the payment gatway settings and their nature have been changed, so some features of that backend have been changed, and why we should also familiar with new updates of each an every software.