topic Re: How to track subscription when payment is done offline in Commerce Tools

How to track subscription when payment is done offline

malanciault — Thu, 28 Mar 2024 12:12:33 GMT

Hi,

In Commerce > Subscriptions, we can see all our subscriptions from client paying via Hubspot. That's great!

However, we have some client who are paying by check (unfortunatly 😉 or that already have paid dor a year, before we implemented Hubspot payments.

How can we track those subscriptions ?

Thanks!

Re: How to track subscription when payment is done offline

PamCotton — Thu, 28 Mar 2024 22:00:23 GMT

Hey @malanciault, thank you for posting in our Community!

You can manually create subscription records in HubSpot for clients who pay offline. Navigate to the "Subscriptions" section in your HubSpot account and use the "Create subscription" option to input subscription details manually.

To our top experts @TomM2, @Josh, and @Jnix284 any recommendations for @malanciault?

Thank you,

Pam

Re: How to track subscription when payment is done offline

malanciault — Fri, 29 Mar 2024 10:03:04 GMT

Thanks Pam.

However, when I click Create a subscription here: https://illuxi.d.pr/i/DFP0xD

It actually creates a Payment link. Look: https://illuxi.d.pr/i/7uWJ1h

What am I missing ?

Thanks!

Re: How to track subscription when payment is done offline

TomM2 — Fri, 29 Mar 2024 16:19:27 GMT

Hey @malanciault looks like offline payments is not currently available in HubSpot payments.

The product is very new, and is really initially designed to be a payment page creation/payment acceptance system and not a payment tracking/accounting system. So I would imagine this will come in the future but it's a bit outside the scope of the current system.

I can see however that there's a feature request open for this, I'd definitely advise giving this an upvote!

Re: How to track subscription when payment is done offline

Jnix284 — Thu, 04 Apr 2024 23:12:36 GMT

thanks for sharing the idea link @TomM2, upvoted!

@malanciault it's also not possible to add subscriptions via the subscriptions API (it's read only), which is a little surprising, but as Tom mentioned it's such a new feature I think they've only started to scratch the surface on what will be possible.

Re: How to track subscription when payment is done offline

Ufan-Abasi — Tue, 16 Apr 2024 15:02:14 GMT

3 ways to track your subcribtion on HobSpot.