topic Re: Payments Links and Cancel/Reschedule Fees in Meetings in Commerce Tools

Payments Links and Cancel/Reschedule Fees in Meetings

MWells-Kress — Mon, 28 Aug 2023 22:40:51 GMT

Is there a way to instill a cancellation fee or late reschedule fee when charging payment through meetings?

Re: Payments Links and Cancel/Reschedule Fees in Meetings

Jigar_Thakker — Tue, 29 Aug 2023 04:54:23 GMT

If you want to collect fees for cancellations or reschedule, you can integrate a payment gateway with HubSpot. This might involve using an e-commerce tool, payment processor, or linking to an external payment page. HubSpot can support integrating with external payment tools, which can be used to process payments related to your appointments.

Depending on your needs, you might consider integrating an external calendar tool that allow you to set up more advanced appointments policies, including cancellations and reschduling fees. Tools like Calendly or Acuity scheduling offer these features.

Let me know if you have any follow-up questions. I'd be happy to help.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Best regards,
Jigar Thakker
jigar@insidea.com

Re: Payments Links and Cancel/Reschedule Fees in Meetings

kvlschaefer — Thu, 31 Aug 2023 08:43:46 GMT

Hi @MWells-Kress,

Thanks for reaching out to the Community!

Can you please confirm if you are collecting HubSpot Payments via your meetings page (more on this feature here) or using a 3rd party integration?

Thank you!

Best,
Kristen