topic Re: It’s taking longer than 2-43 business to collect payment in Commerce Tools

It’s taking longer than 2-43 business to collect payment

AHall02 — Thu, 29 Sep 2022 13:07:23 GMT

Hi HubSpot Community!

has anyone experienced waiting a little bit longer than 2-3 days to have the collection payment go through so can start collecting payment? We want to collect payment on HubSpots new feature to collect payment before booking. Anyone have any advice? Currently waiting from feedback from HubSpot but wanted to know if anyone could give me advice if they've experienced this?

Re: It’s taking longer than 2-43 business to collect payment

crispyGTM — Thu, 29 Sep 2022 14:27:12 GMT

@AHall02

What is the method of payment in how users are paying? ACH, credit card, etc

Re: It’s taking longer than 2-43 business to collect payment

Jnix284 — Thu, 29 Sep 2022 17:01:55 GMT

Hi @AHall02 when I set up the payment feature, it took less than a day. Perhaps it is taking longer due to the increase in requests. I know that each request is reviewed to ensure it is legitimate.

Re: It’s taking longer than 2-43 business to collect payment

AHall02 — Mon, 03 Oct 2022 21:09:04 GMT

Thanks for all the help and suggestions. I see you are partner, are you an actual user for business? Why isn't detailed that they're is an under writing process and that there needs to be a submission of 2 months of bank statements? And even then you may not be able to continue your business?

Re: It’s taking longer than 2-43 business to collect payment

AHall02 — Mon, 03 Oct 2022 21:10:48 GMT

Hi,

Thanks for your feedback. Did you have to submit 2 months worth of bank statements? To use the payment service?

Re: It’s taking longer than 2-43 business to collect payment

Jnix284 — Mon, 03 Oct 2022 22:37:41 GMT

@AHall02 I actually completed the process on my personal HubSpot account, not the agency account. So the process for me was only for my freelance account.

Re: It’s taking longer than 2-43 business to collect payment

Jnix284 — Mon, 03 Oct 2022 22:38:06 GMT

@AHall02 I think the underwriting process varies based on the information you provide.