topic Re: Invoice payment links not working in Commerce Tools

Invoice payment links not working

LWelton — Sat, 13 Dec 2025 13:40:15 GMT

Invoice payment pages on hubspotpagebuilder are failing with
ERR_SSL_PROTOCOL_ERROR. Payments and Stripe were previously working.

Re: Invoice payment links not working

BérangèreL — Mon, 15 Dec 2025 12:16:34 GMT

Hi @LWelton, thanks for reaching out to the HubSpot Community!

I checked internally and couldn't find similar cases currently.

- Have there been any recent changes to your SSL certificate or hosting?
- Does the payment page URL show a valid SSL certificate when you visit it?
- Have you updated any payment settings in HubSpot or Stripe recently?

You might want to explore these solved threads, it might help:

- form cannot view and browser return : ERR_SSL_PROTOCOL_ERROR
- Payment Link not accepting payments
- Website not loading and SSL error

Let's invite our Top Experts to this discussion: Hi @TomM2, @TTolley and @nickdeckerdevs1 have you seen such error before? Do you have any tips to share with @LWelton, please?

Thanks so much for your valuable contributions!
Bérangère

Re: Invoice payment links not working

Karushna1 — Fri, 19 Dec 2025 12:41:08 GMT

Hi @LWelton

Looks like HubSpot’s invoice payment pages are having an SSL issue (ERR_SSL_PROTOCOL_ERROR) on hubspotpagebuilder. Payments and Stripe were working before, so this is likely on HubSpot’s side rather than something we changed.

For now, try opening the link in an incognito window or a different browser just to rule out a local issue, but most likely we’ll have to wait for HubSpot to fix the SSL on their payment pages.

Please check this with internally @BérangèreL and keep us updated on this

Re: Invoice payment links not working

BérangèreL — Fri, 19 Dec 2025 15:45:39 GMT

Hi @Karushna1 and thanks for reaching out! Are you seeing the same issue as @LWelton?

I’ve checked the HubSpot Status page, and there aren’t any reported issues with the tools at the moment.

Could you please try the following steps to see if the behavior persists?

- From the invoice record, copy a fresh public invoice link and paste it as plain text into a new email (avoiding any previous links or added tracking parameters). If sending via a marketing email, try turning off click tracking for that message.
- If you’re syncing with QuickBooks Online and the invoice was recently edited there, revert those edits in QuickBooks and instead make changes in HubSpot before resending.
- If your payment processor (like Stripe or HubSpot Payments) was disconnected and then reconnected, make sure to generate a new link, as old payment links won’t work after reconnection.
- Have your recipient open the new link in a private/incognito window. If they’re on a corporate network or VPN, trying a mobile hotspot may help rule out firewall issues.
- If possible, ask one recipient to confirm they can access the payment page using a new link in incognito mode.

Let us know how it goes so we can assist further if needed!

Wishing you a wonderful weekend!
Bérangère

Just a note, I’ll be out of the office from December 22 to January 4.

Re: Invoice payment links not working

LWelton — Sat, 20 Dec 2025 15:11:17 GMT

Thanks all! It is now working, with no changes on my end.