topic Re: Payment Links Not Working in Commerce Tools

Payment Links Not Working

Mhachmann — Tue, 18 Nov 2025 23:34:41 GMT

I have approximately 5 or 6 different payment links. I created another one today. Everything was working fine. When i clicked on one a few minutes ago, its says its not working. The only think I have done today was create that new link and go into commerece to see if I could get a sales total for the year. Any help with figuring out what the problem is would be appreciated.

I get this in laptop and phone browsers and in the preview. Have no idea what happened.

Re: Payment Links Not Working

Jaycee_Lewis — Thu, 20 Nov 2025 18:19:16 GMT

Hey, @Mhachmann 👋 I wonder if there was a temporary issue happening when this appeared. Has everything returned to normal? — Jaycee

Re: Payment Links Not Working

Mhachmann — Sun, 23 Nov 2025 13:53:50 GMT

Yes. Thanks for checing in. Everything has returned to normal

Re: Payment Links Not Working

JeffreyHubspot — Wed, 10 Dec 2025 21:31:12 GMT

Hey @Mhachmann! I'm Jeffrey, a Product Manager here at HubSpot.

Glad this is resolved! Curious - are you using HubSpot Payments or Stripe for your payment processing?