topic Re: Payment Processors in Commerce Tools

Payment Processors

creativeaych — Mon, 13 Jan 2020 00:53:01 GMT

Hi,

Sales can be made through Hubspot? What are the payment processors that are used?

What payment option will customers have to use? > PayPal, Credit/Debit Cards, ACH, Stripe, etc.

Thanks!

Re: Payment Processors

darynsmith — Mon, 13 Jan 2020 04:52:50 GMT

Hi @creativeaych

There is a Stripe integration available through the Quotes tool in HubSpot, there is also a Shopify integration so you can set up an eCommerce store and use all the payment options available in Shopify.

Re: Payment Processors

kvlschaefer — Thu, 27 Jan 2022 11:05:31 GMT

Hi @creativeaych,

Thanks for reaching out!

I wanted to provide you with some additional information on HubSpot's Payments Tool:

The payments tool currently supports credit cards, debit cards, and ACH debits (bank transfers).

You can decide which payment methods to accept from your customers - cards, ACH, or both.

The underlying infrastructure of the Payments Tool was built by Stripe. Stripe is responsible for the secure processing, transmission, and storage of sensitive payment information. HubSpot does not directly capture or store such information.

You can read more about the Payments Tool in this FAQs doc and this Getting Started Guide.

Best,

Kristen

Re: Payment Processors

DSavage2 — Thu, 03 Mar 2022 01:17:11 GMT

Kristen,

We use the Stripe integration and HubSpot's 3rd party payment processor sends clients a verification link which allows them to submit payment, even if they're returning customers. Unfortunately, many of them don't receive the link, prohibiting them from proceeding to checkout and frustrating them in the process. HubSpot Support says it shows the email delivered on their end, and refuses to waive the procedure, even with our authorization. It's costing our salepeople deals. Can you suggest any solutions worth exploring?

Thanks,

Dan

Re: Payment Processors

kvlschaefer — Thu, 03 Mar 2022 14:28:18 GMT

Hi @DSavage2,

Thank you for your patience while our team works with you. Working with technical support and your Customer Success Manager is the best way to approach email deliverability issues.

That being said, email deliverability is a complex topic and involves many different variables which we are not always able to control (such as the recipient’s email filtering systems). I wanted to share this resource with you regarding best practices for email deliverability.

Best,

Kristen

Re: Payment Processors

whitesmaverick — Thu, 18 Jul 2024 03:49:24 GMT

Hi @creativeaych ,
Yes, sales can be processed through HubSpot. The payment processors commonly used include PayPal, Credit/Debit Cards, ACH, Stripe, among others. Customers will have multiple payment options available to them.