topic Re: Failed Payments Notifications in Commerce Tools

Failed Payments Notifications

BSoulek — Mon, 16 May 2022 16:07:05 GMT

Currently there is no notification when a payment has failed. Without manually checking from time to time, there is no way for us to know if payments are being rejected or have failed...which can have very negative outcomes. This lack of notification will have major negative impacts on our organization as we run all our payments through here.

Re: Failed Payments Notifications

kvlschaefer — Tue, 17 May 2022 15:18:52 GMT

Hi @BSoulek,

Thank you for feedback.

I would highly recommend you to please post this product suggestion at our ideas forum.

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

If you do decide to post your feature request, feel free to add it in this thread so we can upvote it for you!

Thank you,

Kristen

Re: Failed Payments Notifications

BSoulek — Wed, 18 May 2022 17:09:08 GMT

Thank you for your response. I just added it to the ideas forum. 🙂

Re: Failed Payments Notifications

kvlschaefer — Wed, 18 May 2022 18:00:25 GMT

You're welcome, @BSoulek! I've upvoted it 🙂

I'll add your thread to our thread for more visibility: https://community.hubspot.com/t5/HubSpot-Ideas/Failed-Payment-Notifications/idi-p/635119

Best,

Kristen

Re: Failed Payments Notifications

BSoulek — Wed, 18 May 2022 18:02:09 GMT

Great - thank you!

Re: Failed Payments Notifications

SKhetan — Fri, 24 Jun 2022 20:59:07 GMT

Hey @BSoulek

I am a PM on the HubSpot Payments team. Are you looking for a notification for failed subscription payments? If so, you could automate the notification using our workflow tools to trigger an internal notification or create a task when a subscription status changes to unpaid.

If you are looking for notifications for failed one-time payment attempts, I am happy to tell you that we are in the process of adding that in the product real soon!