topic Re: 404 error for Websites in Commerce Tools

404 error for Websites

mpguptha — Mon, 25 Nov 2024 22:49:42 GMT

Hi people,

Anyone experiencing 404 error or website down message for your Hubspot hosted sites ?

Thanks

Praveen

Re: 404 error for Websites

Jnix284 — Tue, 26 Nov 2024 02:13:22 GMT

hi @mpguptha yes, actually, I just checked my site and it's currently down. I unpublished the page and republished it, however it is still down. Just to confirm, was your website live previously and now it is 404 or are you having trouble getting it to work initially?

@CommunityTeam my website is jennifernixon.website and uses HubSpot Free - this has been an on-and-off issue that I've helped many with in the community. While it has been resolved individually for users who've raised the issue in posts, it continues to happen and hasn't been resolved for all free users collectively. Any help is greatly appreciated!

Re: 404 error for Websites

BérangèreL — Tue, 26 Nov 2024 09:24:19 GMT

Hi @Jnix284 and @PGupta46,

Thanks for reaching out to the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I will check on this for you and get back to you as soon as possible!

Thanks for the tag @Jnix284!

And thanks for your patience as I investigate on this.

Best,
Bérangère

Re: 404 error for Websites

BérangèreL — Tue, 26 Nov 2024 15:56:03 GMT

Hi @mpguptha and @Jnix284,

The Team has now solved the issue, you should be all set now!

Thanks for your patience!

Best,
Bérangère

Re: 404 error for Websites

Jnix284 — Tue, 26 Nov 2024 18:08:10 GMT

Thank you @BérangèreL, I appreciate your help with getting it resolved so quickly!

@GTormey flagged the same issue on a different post an hour ago here, as did @AndreV several hours ago on this post - it would be great to know if this was a global fix or only for our sites?

Re: 404 error for Websites

BérangèreL — Wed, 27 Nov 2024 13:05:33 GMT

Hi @Jnix284, I hope that you are keeping well!

It's my pleasure, glad to hear that all is working fine now!

I can confirm that it is a global fix, yes!

Have a wonderful day!

Best,
Bérangère

Re: 404 error for Websites

AshimUpadhaya — Thu, 06 Feb 2025 15:43:30 GMT

@BérangèreLI am experiencing same issue in 2025 with my landing page. I am a free user.

Re: 404 error for Websites

RKurnaz — Mon, 14 Apr 2025 07:23:36 GMT

Hi,

I'm currently dealing with this issue for the website 8hours4inez.be.
We'd like to have it up running asap because it's for a fundraising event for a little girl with a rare cancer.

Can someone help please?

Thanks!

Re: 404 error for Websites

Jnix284 — Sat, 07 Jun 2025 20:07:43 GMT

@RKurnaz I'm just seeing your reply here, posts with accepted solutions that don't directly tag another user are not surfaced in notifications the same as new posts. I highly recommend creating a new post and linking to relevant posts rather than posting in an old thread. It looks like your website is still returning a 404 error. If you still need help, please create a new post and link back to this one.