topic Re: Currency in payment link not showing up in Tips, Tricks & Best Practices

Currency in payment link not showing up

ukirh — Tue, 15 Oct 2024 05:42:30 GMT

Hi.

I have EUR inserted as default currency in my system. Also deal is made using products which have EUR currency. Stripe is configured to allow EUR currency.

Still if I create a payment link, the opening window does not have any default currency chosen and it doesn't allow choosing any currency in order to proceed with the payment. What could be the issue?

I went through thise issue with customer support chat, but they didn't find any reason for the problem.

Thanks,
.

Thanks,
- Riku

Re: Currency in payment link not showing up

Gaurav_Aggarwal — Tue, 15 Oct 2024 14:28:27 GMT

Hey @ukirh

Have you checked this article here: https://knowledge.hubspot.com/payments/use-multiple-currencies-with-stripe

Stripe payment processing is available internationally, except for some countries.

Re: Currency in payment link not showing up

ukirh — Tue, 15 Oct 2024 16:28:22 GMT

Thanks for the help. Yes, I've gone through those. If I create a blank payment link, all works Ok. If I create link through a deal, then I face the issue. Another user for the same company account is able to see the currency and make the link properly.

Re: Currency in payment link not showing up

Gaurav_Aggarwal — Tue, 15 Oct 2024 17:24:26 GMT

@ukirh

Where is that user located in which country same in which you are in?

Re: Currency in payment link not showing up

ukirh — Tue, 15 Oct 2024 17:31:34 GMT

Yes, in same country. My personal setting is matching to my country, while language has been selected to be English.

Re: Currency in payment link not showing up

RBilal — Wed, 16 Oct 2024 16:47:29 GMT

Hello!

Re: Currency in payment link not showing up

ukirh — Fri, 18 Oct 2024 08:42:08 GMT

Does this seem like software bug?