topic Re: Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team in HubSpot Academy Support

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

BérangèreL — Mon, 16 Jun 2025 20:38:36 GMT

Hi all,

We're aware of a problem preventing some users from downloading their certificates.

We are sorry for the inconvenience.

To be able to troubleshoot it, we'll need more information.

Can you please follow these steps so that we can see what's happening:

1. Collect a HAR file
2. Contact our Support Team. Here we have 2 options below:

- If you are a paid customer, here is how to contact the Technical Support.
- If you are a free customer, please fill the form at the bottom of this article and share this Community Post with the Support Team.

Thanks for your patience!

Best,
Bérangère

Latest update: Friday 28th of February 1pm GMT

Re: Downloading Certificates issue on HubSpot Academy - Updates

JMarc96 — Sat, 22 Feb 2025 18:27:42 GMT

BérangèreL

Re: Downloading Certificates issue on HubSpot Academy - Updates

a_y_a_a_n_27 — Wed, 26 Feb 2025 11:46:32 GMT

Digital Marketing Certificate im unable to download

Re: Downloading Certificates issue on HubSpot Academy - Updates

iramargariti — Wed, 26 Feb 2025 16:14:24 GMT

my SEO and social media marketing certifications cannot be downloaded

Re: Downloading Certificates issue on HubSpot Academy - Updates

EBorodina — Wed, 26 Feb 2025 16:19:01 GMT

I have an issue with the Lead Management certificate. Even though I completed all the steps (except the optional ones), it still doesn't allow me to obtain the certificate.

Re: Downloading Certificates issue on HubSpot Academy - Updates

AArni — Thu, 27 Feb 2025 10:48:21 GMT

my digital marketing certificate cannot be downloaded

Re: Downloading Certificates issue on HubSpot Academy - Updates

DSmith42 — Thu, 27 Feb 2025 12:26:09 GMT

My SEO certificate won't download

Re: Downloading Certificates issue on HubSpot Academy - Updates

NCraft — Thu, 27 Feb 2025 16:06:52 GMT

I am having this issue downloading my inbound sales certification.

Re: Downloading Certificates issue on HubSpot Academy - Updates

JLegaspi0702 — Thu, 27 Feb 2025 22:12:47 GMT

Hi. I'm unable to download my Social Media Marketing Certification

Re: Downloading Certificates issue on HubSpot Academy - Updates

Jevausie — Fri, 28 Feb 2025 03:52:00 GMT

Hello,

I'm unable to download my SEO Certification.

I've tried on multiple browsers. On Firefox, nothing shows up at all, and the download button is unclickable (see screenshot below). On Chrome, I get the icon for a broken image file but once again nothing else.I'm actively job hunting and completed this course in the hopes of adding my certification to my job hunter profile immediately, so this is really frustrating.

Re: Downloading Certificates issue on HubSpot Academy - Updates

MDELIA7 — Fri, 28 Feb 2025 12:27:07 GMT

Great

Re: Downloading Certificates issue on HubSpot Academy - Updates

Azanjote — Fri, 28 Feb 2025 13:12:40 GMT

Hello I am unable to download certificate.

Course

1. Social media marketing

2. Social media marketing certification II

I have attached screenshot for your reference. Looking forward to hear from you.

Thank you!

Re: Downloading Certificates issue on HubSpot Academy - Updates

UserAnnie — Fri, 28 Feb 2025 22:47:17 GMT

Hi Bérangère, I can't access my certificate and the link to the form in your post leads to a login help article. Please advise how to contact someone and submit the HAR file I downloaded. Thanks!

Re: Downloading Certificates issue on HubSpot Academy - Updates

UserAnnie — Fri, 28 Feb 2025 23:41:00 GMT

Workaround until the official certificate download bug is fixed.

On the view certification page:

Click share my achievement
Add the certificate to your Linkedin licenses & certifications.
Once you post it - you'll be able to screengrab a copy of the certificate.

Re: Downloading Certificates issue on HubSpot Academy - Updates

MShaw28 — Sat, 01 Mar 2025 19:28:24 GMT

Thank you

Re: Downloading Certificates issue on HubSpot Academy - Updates

Anonymous — Sun, 02 Mar 2025 20:21:10 GMT

Hi Bérangère,

It looks as though the link provided above (for free-users) to submit a ticket to the support team does not lead to a form, rather a log-in information page. This does not solve the issue, and non-paying users have no other recourse than the community hub to solve the issue since email/other support are all only avaliable to paid-users. Any updated information would be appreciated to solve this issue.

This is a frustrating experience, especially since I need to submit the certification for a class. Thanks for your efforts, and hope we can get a fix relatively soon.

Re: Downloading Certificates issue on HubSpot Academy - Updates

DChimenti20 — Mon, 03 Mar 2025 00:52:38 GMT

you can also just save it as a PNG by right-clicking

Re: Downloading Certificates issue on HubSpot Academy - Updates

FFreeman2 — Mon, 03 Mar 2025 04:29:28 GMT

Thank you

Re: Downloading Certificates issue on HubSpot Academy - Updates

CallumSteele — Mon, 03 Mar 2025 07:13:46 GMT

How to Download My HubSpot SEO Certification When the Site Shows an Error?

I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.

Has anyone else experienced this issue? If so, what steps did you take to resolve it?

I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!

Looking forward to any solutions or advice. Thanks in advance!

Re: Downloading Certificates issue on HubSpot Academy - Updates

CallumSteele — Mon, 03 Mar 2025 07:21:19 GMT

How to Download My HubSpot SEO Certification When the Site Shows an Error?

Has anyone else experienced this issue? If so, what steps did you take to resolve it?

I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!

Looking forward to any solutions or advice. Thanks in advance!