https://community.hubspot.com/t5/HubSpot-Academy-Support/Certifications-not-showing-in-account/m-p/1244314#M9775 <P>Hello&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/1034251">@jlaf</a>&nbsp;,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you used when you took the&nbsp;certificates?&nbsp;</P> <P>&nbsp;</P> <P style="font-family: 'HubSpot Sans', system-ui, Helvetica, Arial, sans-serif; font-style: normal; font-weight: 300; color: #3e3e3e; margin: 0px !important; padding: 0px !important;"><SPAN>Thank you!</SPAN></P> <P style="font-family: 'HubSpot Sans', system-ui, Helvetica, Arial, sans-serif; font-style: normal; font-weight: 300; color: #3e3e3e; margin: 0px !important; padding: 0px !important;">The Academy team</P> Thu, 22 Jan 2026 20:01:59 GMT APernell 2026-01-22T20:01:59Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Certifications-not-showing-in-account/m-p/1243497#M9756 <P>My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free account and told me to ask here...</P><P>&nbsp;</P><P>Any thoughts on how to resolve this issue?</P> Tue, 20 Jan 2026 18:56:44 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Certifications-not-showing-in-account/m-p/1243497#M9756 jlaf 2026-01-20T18:56:44Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Certifications-not-showing-in-account/m-p/1244314#M9775 <P>Hello&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/1034251">@jlaf</a>&nbsp;,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you used when you took the&nbsp;certificates?&nbsp;</P> <P>&nbsp;</P> <P style="font-family: 'HubSpot Sans', system-ui, Helvetica, Arial, sans-serif; font-style: normal; font-weight: 300; color: #3e3e3e; margin: 0px !important; padding: 0px !important;"><SPAN>Thank you!</SPAN></P> <P style="font-family: 'HubSpot Sans', system-ui, Helvetica, Arial, sans-serif; font-style: normal; font-weight: 300; color: #3e3e3e; margin: 0px !important; padding: 0px !important;">The Academy team</P> Thu, 22 Jan 2026 20:01:59 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Certifications-not-showing-in-account/m-p/1244314#M9775 APernell 2026-01-22T20:01:59Z