topic Re: Unable To Share Certification in HubSpot Academy Support

Unable To Share Certification

LEl-Khatib — Tue, 20 Jan 2026 07:15:53 GMT

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tried Chrome, Edge, and incognito, with extensions disabled, and the toggle still won’t move, so I cannot generate the share link or post to LinkedIn.

Re: Unable To Share Certification

CLeibee — Tue, 20 Jan 2026 09:07:39 GMT

In the exact same boat with the SEO 2 cert. It appears something is broken with the toggle button.

Re: Unable To Share Certification

MathildeBoud — Tue, 20 Jan 2026 09:54:25 GMT

Hi, I have the same issue, did you find a solution?

Re: Unable To Share Certification

VPapa — Tue, 20 Jan 2026 10:04:46 GMT

I have the same problem...

Re: Unable To Share Certification

SJaksche — Tue, 20 Jan 2026 11:18:56 GMT

I have the same problem, and it seems that in the HubSpot Marketing Software Certification there is an error where a practical exercise is marked as mandatory, even though an Enterprise account is required. In all other lessons, these exercises are not marked as mandatory. This exercise is now stuck, and I don’t want to test or create an account just because of a labeling error. All other truly mandatory exercises have been completed. Very frustrating.

Re: Unable To Share Certification

BérangèreL — Tue, 20 Jan 2026 11:44:11 GMT

Hi @LEl-Khatib and all,

Thanks for reaching out to the HubSpot Community!

Let me check internally and I'll get back to you as soon as possible.

Thanks for your patience!
Bérangère

Re: Unable To Share Certification

BérangèreL — Wed, 21 Jan 2026 18:28:45 GMT

Hi @LEl-Khatib and thanks for your patience!

We’ve just tested it on our end, and it looks like everything should be working now!
Bérangère

Re: Unable To Share Certification

MathildeBoud — Thu, 22 Jan 2026 11:42:05 GMT

Hi,

Indeed it works now, thanks to the team!

Re: Unable To Share Certification

BérangèreL — Thu, 22 Jan 2026 16:33:22 GMT

Hi @MathildeBoud and thanks for getting back to us!

I am really glad to hear that all is working now!

Have a lovely day!
Bérangère

Re: Unable To Share Certification

MGuerrisi — Tue, 03 Feb 2026 14:47:24 GMT

Hello, I have the same problem @BérangèreL can't share my achievement on LinkedIn. Could you share how to fix this issue? thnx

Re: Unable To Share Certification

MWeisfeld — Wed, 04 Feb 2026 01:43:22 GMT

Not working for me either ... I have tried multiple browsers and incognito mode. The consent toggle is broken.

Re: Unable To Share Certification

BérangèreL — Wed, 04 Feb 2026 09:55:30 GMT

Hi @MWeisfeld, thank you for your update and for trying those troubleshooting steps!

For your convenience, here’s the article outlining how to share Academy certificates.

Could you share a bit more about what’s happening on your end? Any extra details or screenshots (with personal info hidden) will help the Community assist you faster.

Hi @APernell, could you please take a look at this as well?

Thank you so much, and wishing you a wonderful day!

Bérangère

Re: Unable To Share Certification

MGuerrisi — Wed, 04 Feb 2026 10:45:31 GMT

now it works, thanks

Re: Unable To Share Certification

BérangèreL — Fri, 06 Feb 2026 14:43:58 GMT

Hi @MWeisfeld is it also working for you too?

Thanks and have a lovely weekend!
Bérangère

Re: Unable To Share Certification

MWeisfeld — Fri, 06 Feb 2026 18:24:11 GMT

Yes, it worked for me too