topic Re: Captions bug in HubSpot Academy Support

Captions bug

BClaiborne — Fri, 28 Nov 2025 22:12:27 GMT

I am hard of hearing, and the English captions for the videos under the SEO certification course are not loading correctly. It just keeps loading with a text saying "align: middle, line:90%". I have cleared my cache, used a different browser private and regular and restarted the website and computer, and tried the ai chat bot thing. Please fix this! I am on a MacBook laptop using Google Chrome

Re: Captions bug

BérangèreL — Mon, 01 Dec 2025 15:13:53 GMT

Hi @BClaiborne and welcome, it's a pleasure to have you here!

Thank you for flagging the captions issue on the SEO certification course videos and sharing the troubleshooting steps you’ve already taken with the HubSpot Community.

I’ve passed this along internally so the Team can investigate and resolve it.

If you notice any changes or have updates, please let us know. We appreciate your feedback and your dedication to learning with us!
Bérangère

Re: Captions bug

BérangèreL — Mon, 15 Dec 2025 15:17:16 GMT

Hi @BClaiborne, thank you so much for your patience!

Great news, the captions have been updated and everything should be good to go now.

Thanks again!
Bérangère