topic Re: Caption error in HubSpot Academy video in HubSpot Academy Support

Caption error in HubSpot Academy video

AnnieNgAnh — Wed, 03 Dec 2025 08:46:29 GMT

Hello HubSpot Academy team,

I am currently taking the Social Media Marketing Certification 2 course and encountered an issue with the video captions.

In one of the lessons, the captions do not display the actual spoken content. Instead, the caption only shows the text:
“Align:Middle line:84%”

The subtitles are not synchronized with the speaker and do not show any meaningful content.

Could you please help check and fix this issue?
Thank you very much!

Re: Caption error in HubSpot Academy video

BérangèreL — Wed, 03 Dec 2025 09:57:09 GMT

Hi @AnnieNgAnh and thanks so much for bringing this to our attention!

We appreciate your detailed feedback about the video captions in the Social Media Marketing Certification 2 course.

Our team is looking into this and will work to resolve the issue as soon as possible.

Thanks again for helping us improve the learning experience!
Bérangère

Re: Caption error in HubSpot Academy video

BérangèreL — Fri, 05 Dec 2025 07:55:44 GMT

Hi @AnnieNgAnh, I hope you’re having a wonderful day!

I wanted to let you know that our team is aware of this and is actively working on a solution.

Thank you so much for your patience and understanding while we get this resolved.

Wishing you a great day ahead!
Bérangère

Re: Caption error in HubSpot Academy video

BérangèreL — Mon, 15 Dec 2025 08:08:13 GMT

Hi @AnnieNgAnh and thank you so much for your patience!

I’m happy to let you know that the captions are now up and running.

Wishing you all a wonderful day!
Bérangère