topic Transfer certificates to corporate account in HubSpot Academy Support

Transfer certificates to corporate account

GKiely — Tue, 02 Dec 2025 15:41:54 GMT

Hi Team,

I have an inbound marketing certificate on one account (ginakiely@hotmail.com) and I need to transfer it to a new account (gina.kiely@saltedstone.com). I am getting the below error message. Is there any way you can advise or help?

Thanks,

Gina

Re: Transfer certificates to corporate account

APernell — Tue, 02 Dec 2025 17:58:13 GMT

Hello @GKiely ,

Thank you for reaching out to the academy support team! I'm happy to help out with this.

I was able to successfully transfer the certificates to your account. You should see them appear within approximately 15 minutes.

Please note that this transfer process only applies to active certificates, meaning that any certificates that are inactive or expired will not be included in this transfer. If you have any questions about the status of your certificates or if you believe there are certificates missing, please feel free to reach out for further assistance.

Thank you!

The Academy team

Re: Transfer certificates to corporate account

GKiely — Wed, 03 Dec 2025 10:48:24 GMT

Thank you!