topic Re: Missing lesson descriptions and resources for modules in HubSpot Academy Support

Missing lesson descriptions and resources for modules

Anonymous — Mon, 17 Nov 2025 21:18:13 GMT

Logged into HubSpot Academy. Every module I've checked is missing the description for the lesson and resources. Yes, I've tried different browsers, incognito window, cleared cache, etc. Seems like an internal issue on HubSpot's side and happens often according to ChatGPT.

Re: Missing lesson descriptions and resources for modules

Ed11 — Tue, 18 Nov 2025 02:35:01 GMT

This just happened to me too. I am trying to fill in the study guide questions and I have to sift through the videos to catch the bits I need instead of going over the slides or voice transcripts. It's a bit frustrating, but I'll definitely keep chugging along, hopefully there will be a fix for it soon.

Re: Missing lesson descriptions and resources for modules

christianarleo — Tue, 18 Nov 2025 04:15:12 GMT

This just happened to me as well. I’m working through the study guide questions and, instead of simply reviewing the slides or transcripts, I have to dig through the videos to find the specific parts I need. It’s a bit frustrating, but I’ll keep pushing through and hopefully they’ll roll out a fix soon.

Re: Missing lesson descriptions and resources for modules

Anonymous — Tue, 18 Nov 2025 05:10:33 GMT

Agreed. That's unnecessarily time-consuming to have to sift through the videos again. I'm hoping HubSpot is aware of the issue...I only have the free version of HubSpot, so I don't have access to phone support to let them know.

Re: Missing lesson descriptions and resources for modules

Rayhan011 — Tue, 18 Nov 2025 06:42:37 GMT

Facing the same issue in Digital Advertising course.

Re: Missing lesson descriptions and resources for modules

APernell — Tue, 18 Nov 2025 18:08:19 GMT

Hello @Anonymous ,

Thank you for reaching out to the academy community board! I'm happy to help out with this. We are aware of the issue and are working to fix the issue as fast as we can!

Thank you!

The Academy team

Thank you!

The Academy team

Re: Missing lesson descriptions and resources for modules

Anonymous — Wed, 19 Nov 2025 06:15:22 GMT

Well, now I'm just curious what caused everything to disappear...Does this happen often?

Re: Missing lesson descriptions and resources for modules

christianarleo — Wed, 19 Nov 2025 11:15:58 GMT

Hello! @APernell

Seguimos igual desde hace 3 días We've been having the same problem for 3 days. Can you help us create a technical support ticket?

Re: Missing lesson descriptions and resources for modules

JSorie — Thu, 20 Nov 2025 06:47:36 GMT

Any updates?? Experiencing the same issues.

Re: Missing lesson descriptions and resources for modules

APernell — Thu, 20 Nov 2025 18:25:57 GMT

Hello everyone!

There was an issue on our end that we identified and promptly resolved. Our technical team worked diligently to fix the problem, ensuring that all resources are now fully restored and accessible within the courses. You should be able to find all the necessary materials without any further issues. Thank you for your patience as we addressed this matter.

Thank you!

The Academy team

Re: Missing lesson descriptions and resources for modules

LearningEddie — Thu, 11 Dec 2025 21:25:07 GMT

Thank you!

Re: Missing lesson descriptions and resources for modules

SealaB — Sat, 13 Dec 2025 00:07:50 GMT

Hey there, @LearningEddie - wanted to pop by and say Welcome to HubSpot Community!
I've noted your feedback to our teams - but might recommend also posting on our ideas forum as well: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Here, customers are encouraged to post and vote on ideas as our developers will look to these ideas when making updates in the tool.