topic inbound marketing caption not appearing in HubSpot Academy Support

inbound marketing caption not appearing

SKaur15 — Mon, 17 Nov 2025 13:15:18 GMT

I'm taking an inbound marketing course, and the captions are not visible even when I turn on the captions in English. The same is happening with my completed content marketing course

Please somebody help me fix up this issue

Re: inbound marketing caption not appearing

STierney — Mon, 17 Nov 2025 20:08:04 GMT

Hey @SKaur15 - thanks so much for posting in the Community!

Can you please confirm whether or not this behavior occurs in an incognito window? If so, can you please try recording a screen share of the behavior, as well as link the course directly? I'd be happy to take a look!

Shane, Senior Community Moderator

Re: inbound marketing caption not appearing

JessAckroyd — Tue, 18 Nov 2025 16:20:22 GMT

I also can't get captions to work on the email marketing course. I've tried incognito mode, clearing the cache, and using a different browser; nothing works. I can't do the course without the captions.

Re: inbound marketing caption not appearing

STierney — Tue, 18 Nov 2025 18:04:20 GMT

Hey @SKaur15 and @JessAckroyd - thank you for these updates!

The team is aware of this issue, and they're actively working to get this fixed! I'll update this thread once we have confirmation that the captions are working again.

Shane, Senior Community Moderator

Re: inbound marketing caption not appearing

SKaur15 — Wed, 19 Nov 2025 09:57:54 GMT

the issue is also occuring in incognito mode, although there i can't screen record due to privacy reasons. But, i have shared screen recording of the normal window, please take a look at that. Hope you are able to find solution to this.

Thank you

Course link:

https://academy.hubspot.com/courses/inbound-marketing

Re: inbound marketing caption not appearing

SKaur15 — Sat, 06 Dec 2025 14:46:13 GMT

Just wanted to update that the issue is still persisting. The captions are available though, but they are not in sync with the audio throughout the course.

Hope I could get this bug fixed up as soon as possible

Re: inbound marketing caption not appearing

JessAckroyd — Mon, 08 Dec 2025 16:00:07 GMT

I've just found the same. I really want to complete some courses, but I need captions to do so!

Re: inbound marketing caption not appearing

BérangèreL — Mon, 15 Dec 2025 08:07:01 GMT

Hi @SKaur15, @JessAckroyd and all,

Thank you so much for your patience! I’m happy to let you know that the captions are now up and running.

Wishing you all a wonderful day!
Bérangère