topic Re: Not Receiving the Transfer of Certifications Email in HubSpot Academy Support

Not Receiving the Transfer of Certifications Email

PFarq8 — Wed, 07 Aug 2024 14:00:58 GMT

Hi! I have been trying to transfer my certifications from my personal gmail account to my new partner account email address. I have tried several times and followed the procedure laid out on the Knowledge Base but I am not getting the email that it says has been sent. This email is not in my spam either. Please could someone assist me in getting these certifications transferred. I still have access to my "old" personal account.

Re: Not Receiving the Transfer of Certifications Email

APernell — Tue, 13 Aug 2024 21:41:44 GMT

Hello @PFarq8 ,

Thank you for reaching out to the academy community page! I'm happy to help out with this. Can you personal message me the two emails and I can transfer them for you.

Thank you!

Anissa

Re: Not Receiving the Transfer of Certifications Email

CParnell0 — Sat, 24 May 2025 21:48:25 GMT

Hello from the future! I am having this same issue. How can I find support?