topic Course still showing in progress: Set Up Your HubSpot CRM for Growth in HubSpot Academy Support

Course still showing in progress: Set Up Your HubSpot CRM for Growth

CNworah — Mon, 12 May 2025 20:19:17 GMT

I have finished the setting up your CRM and the importing your data into the Hubspot CRM videos, yet it still shows that the course is in progress. Can someone help with this

Re: Course still showing in progress: Set Up Your HubSpot CRM for Growth

JessicaBaskey — Mon, 12 May 2025 23:46:38 GMT

Hi @CNworah,

In HubSpot Academy, a course may still display as "in progress" even after you've watched all the videos. This can happen if certain interactive elements, like practical exercises or quizzes, haven't been marked as complete.

Additionally, some exercises are manually reviewed and can take up to 5–7 business days to be marked as complete (see this article: Complete practical exercises in your certification course)

To ensure your course is marked as complete:

Review All Lessons: Navigate through each lesson to confirm they've been marked as complete.
Check Practical Exercises: Some courses include practical exercises that require manual review. These can take several days to be assessed. You can check the status of these exercises in your HubSpot Academy dashboard.
Refresh and Re-login: Sometimes, simply refreshing the page or logging out and back in can update your course status.

Best,

Jess

Re: Course still showing in progress: Set Up Your HubSpot CRM for Growth

CNworah — Wed, 14 May 2025 03:19:50 GMT

This is what I see regarding the practical exercise: Nicely done, you passed the exercise. I have logged in and out with no change. It is still showing all three courses in progress.

Re: Course still showing in progress: Set Up Your HubSpot CRM for Growth

CNworah — Wed, 14 May 2025 03:22:57 GMT

I do see the screenshot below

But then when I click on next, I am recommended other videos not part of the course

Re: Course still showing in progress: Set Up Your HubSpot CRM for Growth

CNworah — Thu, 15 May 2025 02:45:34 GMT

Hi Jessica, have you had some time to read my reply? Please let me know if you can help. Thank you.

Re: Course still showing in progress: Set Up Your HubSpot CRM for Growth

Nhal — Mon, 16 Jun 2025 13:35:46 GMT

Hello,

Sounds like the system might not have registered the completion of your course yet. This can sometimes happen due to browser caching or a delay in tracking progress. Try refreshing your browser or clearing the cache, and check again. If the issue persists, I recommend reaching out to HubSpot Support for assistance, as they can help verify and resolve any course progress tracking issues.