topic Re: Certificate download issue in HubSpot Academy Support

Certificate download issue

KNguyen13 — Thu, 13 Mar 2025 13:14:34 GMT

Hello all,

I have completed a few certifications however I was unable to download it. I'm able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared my cache, and it still wouldn't work.

I'm logged in as a student so I don't use the CRM on this account.

Re: Certificate download issue

danachuka — Thu, 13 Mar 2025 19:27:58 GMT

I am having the same issues. Have you found a fix? I too can't download or screenshot because it doesn't load

Re: Certificate download issue

Abbos — Mon, 17 Mar 2025 11:13:21 GMT

I am having the same issue, too

Re: Certificate download issue

BérangèreL — Wed, 19 Mar 2025 09:32:27 GMT

Hi there,

Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates.

Our team is investigating. Can you please follow the steps indicated in this post: "Updates on the Downloading Certificates issue on HubSpot Academy".

We're sorry for the inconvenience.

Thank you!

Best,
Bérangère

Re: Certificate download issue

danachuka — Wed, 19 Mar 2025 12:32:20 GMT

Right-click on the certificate that doesn't load properly and click, "open image in new tab". You're welcome 😉