topic Re: HubSpot tools got suspended in HubSpot Academy Support

HubSpot tools got suspended

Suhaibhuda — Wed, 04 Sep 2024 20:30:58 GMT

When i created my account it was mostly for certificates so main CRM and other stuff it kept asking for information to setup my account but i always used to skip it because my main intention at first was to learn skills but when im done with my marketing certifications i decided to check out some tools but then i found out my tools were suspended due to some reason so now i can not access all the perks of free tools related to email marketing and other tools

Re: HubSpot tools got suspended

Jnix284 — Thu, 05 Sep 2024 00:25:22 GMT

Hi @Suhaibhuda I'm sorry for the bad news, some tools are automatically suspended if you don't successfully verify your account to prevent abuse/spam.

If you're on a free account, there's unfortunately nothing you can do. Appeals are only possible on a paid subscription.

You can learn more about why and how HubSpot does this here: https://knowledge.hubspot.com/account-management/account-suspension-faq

Re: HubSpot tools got suspended

Suhaibhuda — Thu, 05 Sep 2024 17:27:47 GMT

So what should i do now, create new separate account for tools and keep this one for my certifications? or will it affect my certifications somehow in the future?

Re: HubSpot tools got suspended

Jnix284 — Thu, 05 Sep 2024 18:08:41 GMT

@Suhaibhuda I wouldn't open a new account, you'll only end up compounding the issue. The best thing to do if you're serious about leveraging HubSpot for your business would be to sign up for the Starter Package (instead of $15/mo/user for each hub, you get all hubs for the price of one) - check the pricing page for regional pricing and offers.

Once you have a paid account, you can verify your account and dispute the suspension through an appeal.

If you do decide to open a new account, there is an option to transfer your certifications from one account to another within HubSpot Academy, from the My Team view.

Re: HubSpot tools got suspended

Suhaibhuda — Thu, 05 Sep 2024 18:17:22 GMT

@Jnix284 I live in Pakistan, exchange rate isn't really friendly here plus im also a student so i was just looking for free oppurtunities. I think i might aswell create a new account and get my certificates transferred there. Thanks for your time and can you also provide me the link on how to transfer certificates within hubspot

Re: HubSpot tools got suspended

Jnix284 — Thu, 05 Sep 2024 18:33:03 GMT

@Suhaibhuda the suspension shouldn't impact your ability to use most of the tools in HubSpot, since you're a student, you shouldn't need to send marketing emails which is the biggest limitation. Is there a specific tool you're trying to use that you can't?