https://community.hubspot.com/t5/HubSpot-Academy-Support/Certificate-Not-Loading/m-p/999668#M7578 <P>I just recently passed my HubSpot Sales Hub Software training but my certificated was not produced and it said to contact support.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-07-01 at 2.04.39 PM.png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/120858i43B7C989CABFC1C8/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-07-01 at 2.04.39 PM.png" alt="Screenshot 2024-07-01 at 2.04.39 PM.png" /></span></P> Mon, 01 Jul 2024 19:10:01 GMT CTorres88 2024-07-01T19:10:01Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Certificate-Not-Loading/m-p/999668#M7578 <P>I just recently passed my HubSpot Sales Hub Software training but my certificated was not produced and it said to contact support.&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-07-01 at 2.04.39 PM.png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/120858i43B7C989CABFC1C8/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-07-01 at 2.04.39 PM.png" alt="Screenshot 2024-07-01 at 2.04.39 PM.png" /></span></P> Mon, 01 Jul 2024 19:10:01 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Certificate-Not-Loading/m-p/999668#M7578 CTorres88 2024-07-01T19:10:01Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Certificate-Not-Loading/m-p/1000100#M7584 <P><SPAN>Hello <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/786585">@CTorres88</a>, thank you for contacting us!</SPAN></P> <P><SPAN>Sometimes this message appears when our system takes a few minutes longer to generate an award than the "Exam passed" message takes to appear. I've confirmed on the backend that we have awarded you a certificate, could you please refresh the page to populate the certificate?</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you continue to have this problem, I recommend you <A href="https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot" target="_blank" rel="noopener">get in touch with HubSpot Technical Support</A>, as support is included in your subscription and they can provide real-time assistance for this matter, where you can share screenshots and more information about it.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you,</SPAN></P> <P><SPAN>Noémi</SPAN></P> Tue, 02 Jul 2024 16:28:02 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Certificate-Not-Loading/m-p/1000100#M7584 NOlah 2024-07-02T16:28:02Z