topic Exam passed but award not generated in HubSpot Academy Support

Exam passed but award not generated

TRP — Thu, 13 Jun 2024 18:55:38 GMT

I received the following error message:

You passed the HubSpot Sales Hub Software exam. But we can't generate your award. Please contact support.

I contacted Academy@ email address as advised but received an automated reply that it was not monitored and chat said they could not help.

Please let me know how to resolve.

Re: Exam passed but award not generated

APernell — Thu, 13 Jun 2024 19:18:25 GMT

Hello @TRP ,

Thank you for reaching out to the academy community page! I'm happy to help out with this. I see that the certificate was awarded 2 hours ago. Are you able to open the page in an incognito window?

Thank you!

Anissa

Re: Exam passed but award not generated

TRP — Thu, 13 Jun 2024 19:24:17 GMT

No, there was no link to click to get the award and no follow-up email either.

Re: Exam passed but award not generated

KMcRae-Johns — Thu, 13 Jun 2024 23:48:35 GMT

Hi Anissa,
I'm having the same issue as TRP.
I passed the Marketing Software Certification Exam but it says that the award cannot be generated and there's no link to download it.

Re: Exam passed but award not generated

SHerbert — Fri, 14 Jun 2024 18:33:48 GMT

I also received the same error message. What do we do?

Re: Exam passed but award not generated

EDarling3 — Tue, 18 Jun 2024 21:34:14 GMT

I also had the same issue today, 6/18:

Re: Exam passed but award not generated

hb22 — Mon, 08 Jul 2024 08:48:32 GMT

I'm also facing the same issue here