topic Strange Issue with Email Marketing Certification Exam (0/60 Score Immediately) in HubSpot Academy Support

Strange Issue with Email Marketing Certification Exam (0/60 Score Immediately)

JeremyOrah — Mon, 15 Apr 2024 13:28:54 GMT

Hi everyone,

I'm hoping to get some help with a strange issue I'm facing while trying to take the Email Marketing Certification Exam on HubSpot Academy.

I've completed the course content and feel prepared to take the exam. However, whenever I click the "Take Exam" button, the following happens:

The exam starts automatically.
I don't get any time to answer the questions.
The exam immediately ends and logs me out.
I receive a score of 0/60 with the message "So close.
You didn't make the grade this time.
Your score was 0/60. The required score to pass is 45/60.
Retake the exam
You must wait 12 hours between attempts.
" Meanwhile I didn't have the opportunity to take the exam.

I've cleared my browser cache and cookies, including those for HubSpot Academy.

Has anyone else encountered this problem?

I'm eager to take the exam and earn my certification. Any insights or suggestions on how to resolve this would be greatly appreciated!

Thanks in advance for your help!

Re: Strange Issue with Email Marketing Certification Exam (0/60 Score Immediately)

NicoleJ — Mon, 15 Apr 2024 21:39:55 GMT

Thanks for posting, @JeremyOrah!

Will you try this test in another browser (after waiting the initial 12 hours) and see if that works? You can also attempt it in an incognito browser as well. If these things still don't work, please open a Support ticket so our team can collect a HAR file from you.

Take care,

Nicole

Community Helper & Sr Support Specialist

Our community moderators may not be timely in every response. Here's how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy.

Re: Strange Issue with Email Marketing Certification Exam (0/60 Score Immediately)

JeremyOrah — Thu, 18 Apr 2024 20:25:17 GMT

Hi, I have gotten the HAR file, how do I get it to your team?