topic Re: Unable to transfer Academy certificates in HubSpot Academy Support

Unable to transfer Academy certificates

michelangeloWN — Mon, 27 Nov 2023 18:29:13 GMT

Hi,

I tried to transfer my certifications from to my new account.

But it seems it is not working properly, as I'm not receiving any confirmation email.

Thanks in advance for any help.

Best regards

Michelangelo

Re: Unable to transfer Academy certificates

Jigar_Thakker — Mon, 27 Nov 2023 15:58:59 GMT

@michelangeloWN

I would suggest reaching out @DianaGomez I hope she can help you resolve this.

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Unable to transfer Academy certificates

DianaGomez — Tue, 28 Nov 2023 15:40:22 GMT

Hi @michelangeloWN and @Jigar_Thakker 😊

Thank you for tagging me, Jigar I was trying to do the transfer, but the first email doesn't exist in the database. Could you please confirm it? Send it to me via DM again, both the old and new email?

Thank you,

Diana

Re: Unable to transfer Academy certificates

Jigar_Thakker — Tue, 28 Nov 2023 08:31:57 GMT

Hello @michelangeloWN

Can you share your mail IDs both old and new one ?

Re: Unable to transfer Academy certificates

michelangeloWN — Tue, 28 Nov 2023 09:29:42 GMT

Hi @DianaGomez, it seems that now the certificates were transferred to the new email. Thanks for your support.

Is there a way to update also my connect.com profile? https://app.hubspot.com/connect-beta/member/michelangelo.cornacchia. The profile was connected to michelangelo.cornacchia@h2h.net, but now it should be moved to mcornacchia@myo.it

Re: Unable to transfer Academy certificates

DianaGomez — Tue, 28 Nov 2023 15:39:50 GMT

Hi @michelangeloWN, I’d be glad to provide info on this!

Customers unfortunately cannot self-serve and update the email address associated with their Community & Connect accounts. They’d need to create new accounts with their new email address and then transfer the information from their old accounts.

Create a new account on Connect.com (by clicking on “Join now”). The Connect account pulls information from the Community & Academy accounts, so they’d need to update those too.
Create a new Community account on https://community.hubspot.com/ and request transfer of Community data via this form.
Once the Community & the Academy data is transferred, the Connect team can delete the customer’s old Connect profile. You’ll need the userID as explained in the instruction here.

Hope this helps,

Diana

Re: Unable to transfer Academy certificates

Jigar_Thakker — Wed, 29 Nov 2023 11:41:19 GMT

Hey @michelangeloWN

I am glad that you are able to transfer your Certification

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.