Help on Service Hub Cert exercise: Create tix via email

TabDean — Mon, 18 Sep 2023 17:52:16 GMT

On the Service Hub Software Cert:

on the HubSpot Academy Exercise: Automatically create tickets via email, do I ACTUALLY have to 1st connect one of my email addresses to the Inbox before I can complete the exercise?

Bc I'm looking at the instructions about "hover over the shared inbox" and I don't see an option of a "shared inbox"?

Thank you!

Tabitha Dean

Re: Help on Service Hub Cert exercise: Create tix via email

NicoleJ — Wed, 20 Sep 2023 17:27:01 GMT

Thanks for posting, @TabDean!

You do need to complete this step, yes. To connect the inbox you can go to Settings> Inbox> Inboxes> Connect a Channel> Select Team email (I've provided screenshots to show what this looks like). From there, you can connect an email (as long as it's not already connected as a personal email), and follow the rest of the steps to turn on automatic ticket creation. I hope this helps, but let me know if you have any questions!

Take care,

Nicole

Community Helper & Senior Support Specialist

topic Re: Help on Service Hub Cert exercise: Create tix via email in HubSpot Academy Support

Help on Service Hub Cert exercise: Create tix via email

Re: Help on Service Hub Cert exercise: Create tix via email