topic Re: Received emails saying I've passed but there is no certification in HubSpot Academy Support

Received emails saying I've passed but there is no certification

HBowden23 — Wed, 13 Sep 2023 20:24:32 GMT

I have an email saying that I have passed the practicum for CMS for developers and the test, but when I try to access my certificate it is not showing up. Is there somewhere else I should be looking?

Re: Received emails saying I've passed but there is no certification

Jigar_Thakker — Thu, 14 Sep 2023 07:15:13 GMT

Hey @HBowden23

If you have passed the certification and still have not received your certification you can contact HubSpot support and raise the issue they will help you out with this.

Let me know if you have any follow-up questions. I'd be happy to help.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Received emails saying I've passed but there is no certification

NicoleJ — Thu, 14 Sep 2023 15:22:18 GMT

Thanks for reaching out, @HBowden23. We are experiencing an issue with generating certificates for this course. To make sure you get your certificate generated, I'm working internally and will let you know when it's been generated and is available for you to download.

Take care,

Nicole

Community Support & Senior Support Specialist

Re: Received emails saying I've passed but there is no certification

HBowden23 — Thu, 14 Sep 2023 15:39:46 GMT

Thank you @NicoleJ, for the update, and for working to generate the certificate. I really appreciate it!

Re: Received emails saying I've passed but there is no certification

string2 — Fri, 15 Sep 2023 07:30:12 GMT

If you've received an email indicating that you've passed the practicum and test for CMS (Content Management System) development, but you're unable to access your certificate, there are a few steps you can take:

1. Check Spam Folder: Sometimes, legitimate emails can end up in the spam or junk folder. Look in those folders to see if the email containing the certificate or instructions for accessing it is there.

2. Email Support: If you can't find the certificate or instructions in your inbox or spam folder, it's best to contact the organization or platform that conducted the CMS developer practicum and test. Reply to the email you received or look for contact information on their website. Explain the issue and request assistance in accessing your certificate.

3. Account on the CMS Platform: If the certificate is related to a specific CMS platform (e.g., WordPress, Drupal), check if there's an account associated with your practicum and test. Sometimes, certificates are accessible through your account on the platform.

4. Confirmation Email: Review the initial email you received to ensure there are no specific instructions or links provided for accessing the certificate.

By following these steps and reaching out to the appropriate support channels fox eating cat, you should be able to resolve the issue and access your CMS developer certificate.

Re: Received emails saying I've passed but there is no certification

NicoleJ — Fri, 15 Sep 2023 22:06:31 GMT

Hi @HBowden23, you're all set! Just emailed you a copy of your certificate and you should be able to go in and view it following these directions moving forward!

Take care,

Nicole

Community Helper & Senior Support Specialist

Re: Received emails saying I've passed but there is no certification

HBowden23 — Fri, 15 Sep 2023 22:15:59 GMT

Thank you for your help Nicole!