https://community.hubspot.com/t5/HubSpot-Academy-Support/Passing-certificate-not-showing/m-p/839879#M6463 <P>See the attached screenshots. I have a passing grade for HubSpot Sales Software, but I cannot access my certificate. I have cleared my cache and cookies, and also tried accessing the cert on mobile - all tactics have not helped.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IKuo1_0-1692911119846.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/97658i6B84478885534F88/image-size/medium?v=v2&amp;px=400" role="button" title="IKuo1_0-1692911119846.png" alt="IKuo1_0-1692911119846.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IKuo1_1-1692911177165.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/97659i7DE823A3F344052E/image-size/medium?v=v2&amp;px=400" role="button" title="IKuo1_1-1692911177165.png" alt="IKuo1_1-1692911177165.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 24 Aug 2023 21:07:55 GMT IKuo1 2023-08-24T21:07:55Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Passing-certificate-not-showing/m-p/839879#M6463 <P>See the attached screenshots. I have a passing grade for HubSpot Sales Software, but I cannot access my certificate. I have cleared my cache and cookies, and also tried accessing the cert on mobile - all tactics have not helped.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IKuo1_0-1692911119846.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/97658i6B84478885534F88/image-size/medium?v=v2&amp;px=400" role="button" title="IKuo1_0-1692911119846.png" alt="IKuo1_0-1692911119846.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IKuo1_1-1692911177165.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/97659i7DE823A3F344052E/image-size/medium?v=v2&amp;px=400" role="button" title="IKuo1_1-1692911177165.png" alt="IKuo1_1-1692911177165.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 24 Aug 2023 21:07:55 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Passing-certificate-not-showing/m-p/839879#M6463 IKuo1 2023-08-24T21:07:55Z https://community.hubspot.com/t5/HubSpot-Academy-Support/Passing-certificate-not-showing/m-p/841249#M6469 <P>Hello <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/621159">@IKuo1</a>&nbsp;,<BR /><BR />Since your score was higher than the required score to pass the exam, I suggest collecting a .HAR file (<SPAN>Here are&nbsp;</SPAN><A class="external-link" href="https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file/td-p/20103" target="_blank" rel="nofollow noopener">instructions</A><SPAN>&nbsp;on how to do that) and opening a support ticket.<BR /><BR />Hope this helps!<BR /><BR />Clara</SPAN></P> Mon, 28 Aug 2023 16:01:01 GMT https://community.hubspot.com/t5/HubSpot-Academy-Support/Passing-certificate-not-showing/m-p/841249#M6469 ClaraKenning 2023-08-28T16:01:01Z