topic Re: Missing practical exercise grading. in HubSpot Academy Support

Missing practical exercise grading.

FlyingAnds — Wed, 30 Nov 2022 08:25:49 GMT

Hi, I'm having trouble getting my practical exercises graded.
I have submitted the exercises on the certificate courses Service Hub Software and Hubspot Sales Software, but they are still being graded a week later.
Is something wrong? It says it should be graded within 24 hours.

Re: Missing practical exercise grading.

JenWeiss — Wed, 30 Nov 2022 14:26:26 GMT

Hi @FlyingAnds,

Thank you for reaching out to us!

Typically our SLA for grading is 5 -7 days for our practical exercises. I understand that it has been exactly 7 days since you finished your certification, can you please direct message me with the e-mail address you used to take it?

Best,

@JenWeiss

Re: Missing practical exercise grading.

FlyingAnds — Wed, 30 Nov 2022 14:37:12 GMT

Thank you!
I just sent you a DM.

Also, might be smart to update the courses since it spesifically states "under 24 hours".
Or maybe just remove the promise, and say something more vague like "as soon as we can"

Re: Missing practical exercise grading.

FlyingAnds — Fri, 02 Dec 2022 09:13:13 GMT

@JenWeiss
Did you recieve my DM?
You kudoed my reply here on wednesday, but I haven't recieved any answer yet.

Re: Missing practical exercise grading.

FlyingAnds — Wed, 14 Dec 2022 19:22:26 GMT

@JenWeiss