topic Re: Need to recover certificates from an account I no longer have access to. in HubSpot Academy Support

Need to recover certificates from an account I no longer have access to.

infopablo00 — Tue, 04 Aug 2020 15:22:56 GMT

I have some certifications under a job account to which I do not have access anymore.

I would like to recover those and get them in my new user account.

Re: Need to recover certificates from an account I no longer have access to.

cristinaAW — Wed, 05 Aug 2020 11:49:16 GMT

Thank you for reaching out! I would be happy to transfer the certifications for you. What is the email address they are associated with and what is the email you would like them transferred to?

Best,

Cristina

Re: Need to recover certificates from an account I no longer have access to.

infopablo00 — Wed, 05 Aug 2020 15:02:03 GMT

Thank you, Cristina.

They are associated with pablo.perez@hootsuite.com. And I would like to transfer them to infopablo00@gmail.com.

Regards.

Re: Need to recover certificates from an account I no longer have access to.

cristinaAW — Wed, 05 Aug 2020 18:03:38 GMT

Hi @infopablo00,

This is all set!

Best,
Cristina

Re: Need to recover certificates from an account I no longer have access to.

infopablo00 — Wed, 05 Aug 2020 18:16:47 GMT

Thank you very much, Cristina.

Really appreciate it.

Re: Need to recover certificates from an account I no longer have access to.

mepia — Fri, 11 Sep 2020 22:19:05 GMT

Hi Cristina,

I need to help for same situation 😞

Could you help me on this?

Re: Need to recover certificates from an account I no longer have access to.

cristinaAW — Mon, 14 Sep 2020 10:25:50 GMT

Hi @mepia,

Thanks for reaching out! Can you please DM me the email address the certifications were originally associated with and the new email you want them transferred to?

Best,

Cristina

Re: Need to recover certificates from an account I no longer have access to.

mepia — Mon, 14 Sep 2020 10:32:21 GMT

Thank you Cristina!

I have sent.

Re: Need to recover certificates from an account I no longer have access to.

mepia — Wed, 16 Sep 2020 14:03:25 GMT

Hi @cristinaAW,

Can you look at it?

Re: Need to recover certificates from an account I no longer have access to.

in_the_hunt — Wed, 23 Sep 2020 20:16:47 GMT

@cristinaAW,

Would you please do the same thing for me?

I also have a HubSpot account that I'm locked out of because it's from a former job and the email address no longer exists.

Many thanks,

Gerard

Re: Need to recover certificates from an account I no longer have access to.

cristinaAW — Thu, 24 Sep 2020 13:35:45 GMT

Hi @in_the_hunt,

Thanks for reaching out! In order to transfer certifications I will need the email address they are currently associated with and the new email address you would like them transferred to!

Best,

Cristina

Re: Need to recover certificates from an account I no longer have access to.

in_the_hunt — Fri, 25 Sep 2020 02:31:35 GMT

@cristinaAW,

Sent to you via DM.

Much appreciated.

Re: Need to recover certificates from an account I no longer have access to.

cristinaAW — Fri, 25 Sep 2020 13:25:36 GMT

Hi @in_the_hunt,

All set!

Best,
Cristina

Re: Need to recover certificates from an account I no longer have access to.

in_the_hunt — Sat, 26 Sep 2020 19:31:09 GMT

@cristinaAW,

Confirmed!

Very much appreciated!

Cheers,
Gerard

Re: Need to recover certificates from an account I no longer have access to.

Jorgelander — Mon, 28 Dec 2020 18:13:23 GMT

Hi! Can you do it the same for me please?

Re: Need to recover certificates from an account I no longer have access to.

IanSyphard — Tue, 03 Aug 2021 14:12:19 GMT

Hi @cristinaAW !

I sent a DM requesting the exact same thing with all the details - thank you for your support when you can get it done!

Cheers,
Ian

Re: Need to recover certificates from an account I no longer have access to.

LRoss9 — Fri, 20 Aug 2021 01:58:45 GMT

Could I please have this done too?

Will send you a DM @CristinaA

Re: Need to recover certificates from an account I no longer have access to.

HanWallace — Tue, 24 Aug 2021 03:56:46 GMT

Hi @CristinaA !

I just sent a DM requesting the same with my details - thank you for your support when you have minute!

Cheers,

Hannah

Re: Need to recover certificates from an account I no longer have access to.

Peteibarra — Mon, 30 Aug 2021 17:48:25 GMT

I have some certifications under a job account to which I do not have access anymore.
I would like to recover those and get them in my new user account. Old email is pete@sdcsecurity.com my new account email is pete@peteibarra.com

Re: Need to recover certificates from an account I no longer have access to.

RyanneH — Thu, 09 Sep 2021 19:36:43 GMT

Hey @Peteibarra

Thanks for reaching out! All set!

Best,

Ryanne
Academy Specialist