topic Re: Problem with Academy Videos in HubSpot Academy Support

Problem with Academy Videos

JMurphy8 — Mon, 07 Jun 2021 19:43:40 GMT

I'm having the same problem accessing Academy videos. Started a few days ago and won't play any training video.

Was Edge that worked for a few weeks. ("You’re using Edge 91" https://www.whatsmybrowser.org/b/PYPKT)

Just tried Chrome and got the same issue. ("You’re using Chrome 91"

https://www.whatsmybrowser.org/b/0IB4L)

Speed test results looked good:

I have cleared my cache in both Edge and Chrome.

Any suggestions?

Re: Problem with Academy Videos

SKadar — Tue, 08 Jun 2021 10:45:17 GMT

I have the same problem. Doesn't work in Edge, Chrome and Firefox either.

Re: Problem with Academy Videos

RyanneH — Wed, 09 Jun 2021 22:39:41 GMT

Hey @JMurphy8

Thanks for reaching out! Could you please provide one or two example links of where you are seeing this as well as a video of this behavior? Happy to take a look.

Thanks!

Ryanne

Academy Specialist

Re: Problem with Academy Videos

GeorgeBThomas — Thu, 10 Jun 2021 12:05:32 GMT

Mine seems to be working fine.

I have made sure to update my browser to the latest version and clear the cache.

Did everyone make sure to do those things?

All ears,

George

Re: Problem with Academy Videos

JMurphy8 — Thu, 10 Jun 2021 12:06:57 GMT

Hi Ryanne,

My internal company contact is working with someone at HubSpot. They confirmed it's in issue on our side.

Thanks for following up.

John