topic Re: Can not get the certificate of the course "Hubspot sales software" in HubSpot Academy Support

Can not get the certificate of the course "Hubspot sales software"

VPoluyan — Tue, 23 Feb 2021 08:34:35 GMT

Hello!
I was trying to pass the course "Hubspot sales software" and did all the practical tasks that needed, but Hubspot academy didn't mark my well-performed tasks as completed. In the conclusion of course I can't finish the course and get the certificate. May I ask why? What is the problem with practical exercises?
To prove I've done all the practical exercises I am sending the screenshots with accomplished tasks.
I had to filter your contacts by job title or another property and save that filter in the first task and please look at the first picture, I've filtered the contacts by job title and saved the filter.
And I had to create a deal in the second task. I went to the Deals page, clicked the "Create Deal" button in the top right corner of the screen, filled in the relevant information, and licked "Create" at the bottom of the screen. Please look at the screenshots I have attached and tell me please what is wrong? And what should I do to finally finish these tasks?

Re: Can not get the certificate of the course "Hubspot sales software"

JenWeiss — Tue, 23 Feb 2021 12:51:28 GMT

Hi @VPoluyan ,

Thank you for reaching out and providing the screenshots! When taking a look into this in our backend I am able to see that 2 Practical exercises are being marked as completed, the 'Filter your contacts' is marked as started, and the 'Create a deal' is showing as no progress. What can occur is that the exercies were started prior to the 'start exercise' button being clicked. For us to troubleshoot further can please follow these steps:

Steps:

Clear browser cache
Go back to exercises pages and click ' restart exercise'
Re-do both
Go back to exercises pages and make sure there isn't a 'check my work' button to click when they're done
Follow up with me on here when you're done

Once you have followed up with me I can take a look again in our backend.

Best,

Jenny W.

Re: Can not get the certificate of the course "Hubspot sales software"

VPoluyan — Wed, 24 Feb 2021 06:38:07 GMT

Hello, thank you very much for the recommendations.
1. I have cleared the browser cache
2. Right up before I sent you my email I re-did the exercise "filter your contacts". And in general I re-did it a few times.
Now I've done the exercise "create a deal" again. See attached screenshots.
3. There is not 'check my work' button to click when they're done or I can not see this button
Please check everything again.
Thank you in advance.

Re: Can not get the certificate of the course "Hubspot sales software"

JenWeiss — Wed, 24 Feb 2021 19:52:53 GMT

Hi @VPoluyan ,

The 'filter your contacts' and 'create a deal' exercises should now be all set!

Best Regards,

Jenny W.

Re: Can not get the certificate of the course "Hubspot sales software"

VPoluyan — Thu, 25 Feb 2021 06:22:59 GMT

Hello!
Thank you very much for your help. I got the certificate!
Best regards