topic Re: Missing Certification IDs / Unable to Download Certificates in HubSpot Academy Support

Missing Certification IDs / Unable to Download Certificates

gknapp — Sun, 11 Oct 2020 14:18:24 GMT

Hi all,

I'm unable to download three certificates that I completed late last year: Inbound Marketing, Social Media, and Growth-Driven Design. Specifically, I would like access to the Certificate/Credential ID so I can show this coursework on my LinkedIn profile.

Here is the requested information -

1. The email address you completed the certification with: gknapp@yext.com

2. The name of the certification: Inbound Marketing, Social Media, Growth-Driven Design

3. The browsers you have tried loading the content in: Chrome (85.0.4183.121), Firefox (76.0.1)

4. Screenshot of the teams tab within your learning center:

5. Screenshot of the track tab of your learning center (after searching for your specific certification):

Please let me know if you have any questions.

Thank you,

Gordon

Re: Missing Certification IDs / Unable to Download Certificates

Jovitha — Mon, 12 Oct 2020 08:33:56 GMT

You should open the course, and go to the last tab of the exam where you will get an option to download the certificate, even though it would be showing unable, then click on it another page would open there you should be able t download the certificate.

Re: Missing Certification IDs / Unable to Download Certificates

cristinaAW — Tue, 13 Oct 2020 14:05:43 GMT

Hi @gknapp,

Thank you for reaching out! Please check your messages 🙂

Best,

Cristina

Re: Missing Certification IDs / Unable to Download Certificates

TuyenPham8 — Sat, 30 Oct 2021 02:56:41 GMT

Hi Cristina. Please check your messages. I got an issue with downloading my certificate.

Thank you.

Re: Missing Certification IDs / Unable to Download Certificates

LAkamavičiūtė — Sun, 20 Mar 2022 09:35:38 GMT

Hello

I have completed my Digital Marketing Course but cannot download the certification. The download arrow is not reactive. Help 🙂

Re: Missing Certification IDs / Unable to Download Certificates

DariaD — Thu, 26 May 2022 01:09:47 GMT

Hello! I'm having trouble with my certificate. It doesn't show my last name. I updated my profile according to the instructions provided on the troubleshooting topic, but it didn't help., I also cleaned the cache and cookies. I also asked for help one week ago, but nobody responded to me.

Please, help! Thank you!