topic Re: First Login Redirecting to Academy Page in HubSpot Academy Support

First Login Redirecting to Academy Page

emmy — Tue, 03 Dec 2019 03:08:21 GMT

Hi,

I started using the HubSpot Academy Account for a month.

Then, created a company and started updating the data there.

The problem is I always landed on the "Academy Page" instead of "Sales Dashboard" whenever signing in to my HubSpot account and that problem happens to other users on my company account as well.

Therefore, I would like to fix and change my company as private account not as academy account.

Can anyone help me fix this one please ?

Best Regards.

Re: First Login Redirecting to Academy Page

cristinaAW — Wed, 04 Dec 2019 16:00:43 GMT

Hi @emmy,

Thank you for reaching out! If you clear out your browser cache and cookies and then log in again, this should actually help fix this redirecting issue!

Best,

Cristina

Re: First Login Redirecting to Academy Page

emmy — Thu, 05 Dec 2019 03:24:34 GMT

Hi @cristinaAW ,

I have tried clearing the browsing history and it still doesn't work.

I also tried with using Incognito tab and it still doesn't work.

The "https://app.hubspot.com/login" keeps redirecting me to the "hubspot.com/home.beta" then, ended up with "https://app.hubspot.com/academy/" page. 😞

Best Regards,

Emmy

Re: First Login Redirecting to Academy Page

cristinaAW — Fri, 06 Dec 2019 17:47:02 GMT

Hi @emmy ,

Thanks for clarifying! Which account are you trying to log into when seeing this redirect? I'm seeing that you are currently a user in three different accounts. This issue is usually due to how something is caching in the browser you are using.

Best,

Cristina

Re: First Login Redirecting to Academy Page

emmy — Tue, 10 Dec 2019 04:22:38 GMT

Hi @cristinaAW ,

I'm using '6494242' and I tried clearing the cached and also tried with incognito tab.

Re: First Login Redirecting to Academy Page

cristinaAW — Tue, 10 Dec 2019 20:46:17 GMT

Hi @emmy ,

Can you please try logging in via this page: https://www.hubspot.com/ ? The login button is in the top right hand corner!

Best,

Cristina

Re: First Login Redirecting to Academy Page

kevhuang — Tue, 18 Aug 2020 09:29:51 GMT

Hi,

I am facing the same issue here. Logging in keeps redirecting me (and my colleagues) to HubSpot Academy page. This is really creating a lot of friction and discouraging people from adopting HubSpot.

Best,

Kevin

Re: First Login Redirecting to Academy Page

cristinaAW — Tue, 18 Aug 2020 14:30:22 GMT

Hi @kevhuang,

Thanks for reaching out! Can you please log out of HubSpot and then would you mind clearing your cache and cookies from all time following these steps? This process refreshes information in your browser and often allows HubSpot to work more smoothly.

Once you do that, can you please log back in and test this out again?

Best,
Cristina

Re: First Login Redirecting to Academy Page

kevhuang — Tue, 18 Aug 2020 15:11:12 GMT

Thanks for the reply. I've done that and nothing changes. I try incognito too and it's the same. If I go to https://www.hubspot.com directly when I am already logged in, and click "Go to my account", it also redirects me to the HubSpot Academy page.

Re: First Login Redirecting to Academy Page

cristinaAW — Wed, 19 Aug 2020 14:39:30 GMT

Hi @kevhuang,

Are you experiencing the same issue when logging in using a different browser? Can you please try logging in from www.hubspot.com/login ?

If this still doesn't work, can you please provide a screen recording of the issue you are seeing?

Best,

Cristina

Re: First Login Redirecting to Academy Page

josephfung — Tue, 13 Oct 2020 17:28:25 GMT

FYI I'm seeing the same issues and have attempted the steps above (logging out, clearing browser, etc). Would really love a way to stop being redirected to the Academy pages.

For context - it's happening with different browsers, incognito windows, even on a brand new computer.

Re: First Login Redirecting to Academy Page

cristinaAW — Wed, 14 Oct 2020 14:25:44 GMT

Hi @josephfung,

Thanks for reaching out! You can choose your default homepage when logging in by following the steps outlined here!

Best,
Cristina

Re: First Login Redirecting to Academy Page

AGordon4 — Wed, 22 Sep 2021 16:41:01 GMT

Same issue but only with one of our client's accounts. We get stuck in the academy and the settings button just spins. The rest of our clients are not experiencing this issue. Please fix this ASAP.

Re: First Login Redirecting to Academy Page

AGordon4 — Wed, 22 Sep 2021 16:58:55 GMT

SOLVED - Click "profile and account" and it will bring up the marketing menu and you can access your account. It works until this is fixed.

Re: First Login Redirecting to Academy Page

JCunha_i9 — Tue, 19 Oct 2021 10:30:32 GMT

Any new permanent solution for this problem? We have a client user with this problem, and it's not good to defend the tool.

Thanks,
João

Re: First Login Redirecting to Academy Page

VS7 — Wed, 20 Oct 2021 14:44:28 GMT

I just solved this issue in Profile & Preferences > General > Profile tab

The "Default Home Page" field at the bottom.