topic Re: Sales software → Cannot complete practical exercise (to filter contacts). in HubSpot Academy Support

Sales software → Cannot complete practical exercise (to filter contacts).

academy100 — Wed, 25 Mar 2020 07:29:42 GMT

This exercise cannot be completed! Many students are facing the same problem. Hubspot team can you please rectify and issue certifications as this is not something students can fix.

Re: Sales software → Cannot complete practical exercise (to filter contacts).

cristinaAW — Wed, 25 Mar 2020 12:25:11 GMT

Hi @academy100,

Thank you for reaching out and I'm sorry to hear that. Can you please provide a couple of email names of students who are running into an issue with this exercise? I would be happy to dig into it for you.

Best,

Cristina

Re: Sales software → Cannot complete practical exercise (to filter contacts).

academy100 — Wed, 25 Mar 2020 18:53:07 GMT

There are many posts here about exercise 1. There is no filter option on the dashboard. Please advise?

Re: Sales software → Cannot complete practical exercise (to filter contacts).

cristinaAW — Thu, 26 Mar 2020 12:12:00 GMT

Hi @academy100,

Thank you for calling this out. As HubSpot continues to roll-out the new contact screen different portals will be viewing the two versions of the contact screen. You can see the updated here in this video here and thank you as we get the updated version rolled out.

With the new view, you will want to click the more filters option above the phone number column, choose a filter, apply it and then save the view. This should push the exercise forward for grading.

Best,

Cristina

Re: Sales software → Cannot complete practical exercise (to filter contacts).

academy100 — Sat, 28 Mar 2020 11:53:32 GMT

Still not working! It wont let me save my changes - please advise???

Re: Sales software → Cannot complete practical exercise (to filter contacts).

cristinaAW — Mon, 30 Mar 2020 17:53:59 GMT

Hi @academy100,

I ran your email address and i'm seeing that the exercise was passed and that the certification was awarded two days ago. Is this an issue that is still affecting other users? If so, which ones?

Best,

Cristina