topic Re: Invalid assessment login issue with certification in HubSpot Academy Support

Invalid assessment login issue with certification

celmer — Wed, 18 Jan 2017 00:38:44 GMT

I just finished the course on Growth Driven Design and am trying to take the test to get the certification but there is some sort of assessment login error that I can't seem to correct and it does not happen on any of the other modules.

Any ideas?

Re: Invalid assessment login issue with certification

roisinkirby — Wed, 18 Jan 2017 09:49:03 GMT

Hey @celmer could you provide a screenshot of the error?

Re: Invalid assessment login issue with certification

Oliver — Wed, 18 Jan 2017 15:44:49 GMT

@roisinkirby

I think I have the same problem, please find attached the screenshot.

Re: Invalid assessment login issue with certification

Julien — Wed, 18 Jan 2017 16:15:30 GMT

Hey @celmer and @Oliver. We made some updates to the GDD content last night and it looks like the assessment password/entry hash was the one thing that did not get updated. I have gone in and fixed this so you should be ok to go in and take the exam now.

Apologies for the inconvenience and let me know if you are still having trouble!

Re: Invalid assessment login issue with certification

celmer — Wed, 18 Jan 2017 16:28:46 GMT

Works now. Thanks!

Re: Invalid assessment login issue with certification

roisinkirby — Wed, 18 Jan 2017 16:31:11 GMT

Thanks @Julien!

Re: Invalid assessment login issue with certification

Leif — Tue, 24 Jan 2017 13:48:18 GMT

Having this issue.

Re: Invalid assessment login issue with certification

Julien — Tue, 24 Jan 2017 13:52:28 GMT

Hey @Leif,

Sorry to hear that you are experiencing this issue! Would you mind providing me the assessment that you are trying to take as well as a link to how you are trying to take it?

Once I have these I can dig a bit more into what might be causing the issue.

Best,

Julien

Re: Invalid assessment login issue with certification

Leif — Tue, 24 Jan 2017 13:59:38 GMT

Inbound Certification.

then the link is.. It is now okay. Wow.

https://hubspot.testcraft.com/Assess.aspx?guid=DD457173476F46C1BBEBFD325AE70913&a=S1

Thank you!

Re: Invalid assessment login issue with certification

Julien — Tue, 24 Jan 2017 14:49:36 GMT

No problem, good luck!

Re: Invalid assessment login issue with certification

Marianilsen — Fri, 03 Mar 2017 20:04:15 GMT

I am having the same problem with logging in. Am I supposed to use my HUB ID where is says assessment ID? I can't log in. It says invalid assessment login.

Re: Invalid assessment login issue with certification

Julien — Mon, 06 Mar 2017 02:52:05 GMT

Hey @Marianilsen,

The assessment ID should be automatically filled in for you if you are accessing the exam from your portal. If you try to access the exam by copy pasting the URL it won't work. Make sure that you are going to the exam from your portal.

If you try this and still are unable to access the exam can you let me know which exam you are having trouble with and provide me your HubID so I can take a look?

Best,

Julien