topic Adding Teams number for outbound calling in Calling

Adding Teams number for outbound calling

Patti_R — Wed, 21 May 2025 15:01:48 GMT

Hi all,

All of our reps have Teams phone licenses, so all have phone numbers. We would like them to be able to make calls from HubSpot with their Teams number and for calls made to automatically log in the record. Has anyone else done this? When I went to add my number to test it, a box came up that the number can also be ported. I'm wondering how to determine the best option between just the outbound calling versus porting. Anyone have any advice here?

Thanks!

Patti

Re: Adding Teams number for outbound calling

Jaycee_Lewis — Wed, 21 May 2025 19:59:24 GMT

Hi, @Patti_R 👋 Thank you for your question. I'd like to invite some of our community experts to the conversation – hey @SNigam @ScottPennwood @SanjayKumar have you helped or advised any recent clients with calling-based decisions like this? Thank you very much for taking a look! — Jaycee

Re: Adding Teams number for outbound calling

ScottPennwood — Thu, 22 May 2025 08:13:06 GMT

Hey @Patti_R!

I don't have the means to test this right now as I don't have Teams calling, however would THIS suit your needs?

Re: Adding Teams number for outbound calling

Patti_R — Fri, 23 May 2025 13:02:13 GMT

Thanks @ScottPennwood ! Appreciate the response. Yeah, I did see that article. I ended up adding my number for outbound calling only and testing it, and it works fine. For the broader team, I'm still unclear of the primary differences and pros/cons between just setting up the outbound calling and porting a number.

Re: Adding Teams number for outbound calling

ScottPennwood — Tue, 27 May 2025 20:34:50 GMT

Hi @Patti_R - sorry for the delay in getting back to you, bank holiday weekend and all!

So the main difference would be that Porting a number involves moving the service provider over to HubSpot and being able to make and receive calls through the platform. If you're just looking to make outbound calls, you should be fine with setting up Outbound Calling.