topic Re: How to Stop Call Forwarding in Calling

How to Stop Call Forwarding

LeslieVoi — Wed, 14 May 2025 15:17:08 GMT

Hello everyone,

I had to use call forwarding ie, when I place a call from the CRM it would use my cell phone. Now I want to turn that off and just use the desk top version but cannot find how to do that. Please help, I know it's a simple thing but have gone everyone in settings and can't seem to figure it out

Re: How to Stop Call Forwarding

Jaycee_Lewis — Thu, 15 May 2025 02:59:25 GMT

Hey, @LeslieVoi That definitely sounds unexpected. I'd open a support ticket or give support a call if you haven't already done that.

Best,

Jaycee

Re: How to Stop Call Forwarding

JWingate2 — Thu, 15 May 2025 03:01:58 GMT

Hi @LeslieVoi ,

There should be a setting in your Call Settings called "Call Forwarding" for outbound calls. You should be able to turn off the forwarding, which will then allow you to make calls via the browser.

Re: How to Stop Call Forwarding

LeslieVoi — Thu, 15 May 2025 12:21:24 GMT

Hi all I figured it out, when you click on the Call button there is a window that pops up, on the bottom there is a drop down to call using software or forward to mobile. That's the only place I found it could be changed. Have a great day everyone.