topic Re: Voicemail settings not working in Calling

Voicemail settings not working

TightKnit — Sat, 18 Jan 2025 23:21:58 GMT

Hey hey,

I believe I have my call settings correctly configured, but for whatever reason whenever when I call my number outside of hours or don't answer during hours - I get the Hubspot default message "The person you've reached isn't available, please try again later."

Behind these buttons

I have text-to-speech setup, I also recorded voice messages but they didn't work either.

I've got the allow call recording checked.

Any ideas where I'm going wrong?

Re: Voicemail settings not working

BérangèreL — Mon, 20 Jan 2025 09:49:51 GMT

Hi @TightKnit and welcome, we are thrilled to have you here! 🎉

Thanks for asking the HubSpot Community!

I'd like to share these articles that might help you.

- Set up calling
- Receive calls within HubSpot

Also, I'd love to put you in touch with some of our Top Experts and Community Members: Hi @JKurcz, @marodriguez, @NFarivar, @Sarah-Williams, @ScottPennwood, @HubSpot_Corey and @AdamLPW do you have suggestions to help @TightKnit, please?

Have a wonderful day and thanks so much!

Best,
Bérangère

Re: Voicemail settings not working

ScottPennwood — Tue, 21 Jan 2025 09:17:07 GMT

Hey @TightKnit,

The only thing I can think of here is are you using a HubSpot-provided number or a forwarded number? I think voicemail only works with HubSpot-provided numbers?

Re: Voicemail settings not working

TightKnit — Tue, 21 Jan 2025 20:32:33 GMT

Thanks for taking the time, much appreciated!

I'm using a HubSpot number, I forward the incoming calls to my phone. But my issue is around the voicemail that is being recieved by incoming calls?

Re: Voicemail settings not working

TightKnit — Tue, 21 Jan 2025 20:38:27 GMT

If I click the link highlighted red

You can see below that the voicemail setting are already saved as the button is greyed out.

What setting could be affecting the trigger to send the call to voicemail?

Re: Voicemail settings not working

TightKnit — Thu, 23 Jan 2025 00:10:47 GMT

Hey there, I've got it working.

I had my inbound calling preference set to divert to my mobile phone.

I changed the setting back to "ring in HubSpot browser" and the voicemails are working as expected.

Re: Voicemail settings not working

ScottPennwood — Thu, 23 Jan 2025 08:53:18 GMT

Congratulations on getting it sorted, and thank you for posting your solution in the forum to help other people! 🙂