Outbound calling

Iscrisvesu — Wed, 13 Nov 2024 17:34:01 GMT

My main goal is to use the same phone number I have for WhatsApp Business Platform already integrated with HubSpot as an outbound number for regular calls ( I do no want to calling through WhatsApp itself)

Ideally, I'd like to manage both WhatsApp messages (connected to the inbox, as we currently have) and outbound calls on the same line, without the need to purchase an additional phone number.

If you know if this is possible, or if there are any workarounds, I'd be grateful for any suggestions.

Re: Outbound calling

PamCotton — Wed, 13 Nov 2024 22:03:49 GMT

Hey @Iscrisvesu, thank you for posting in our Community!

Unfortunately, HubSpot doesn’t currently support using the same phone number for both WhatsApp messaging and outbound calls. WhatsApp Business is designed for messaging, and while HubSpot integrates with it for that purpose, outbound calling typically requires a separate phone number or a VOIP provider.

One workaround could be to use a VOIP service that supports both WhatsApp integration and outbound calling, but this would still likely require a separate number for the calls.

Kindly,

Pam

topic Outbound calling in Calling

Outbound calling

Re: Outbound calling