topic What happens to call recordings in Hubspot if deleted from Aircall/Kixie? in Calling

What happens to call recordings in Hubspot if deleted from Aircall/Kixie?

MMoloney24 — Fri, 12 Jul 2024 01:58:08 GMT

What happens to call recordings in Hubspot on the contact or in the call database if they are deleted from Aircall/Kixie?

Will you still be able to listen to them in Hubspot/access the transcript? Or will the call recording disappear from Hubspot too?

Re: What happens to call recordings in Hubspot if deleted from Aircall/Kixie?

Gaurav_Aggarwal — Fri, 12 Jul 2024 06:49:03 GMT

Hey @MMoloney24

When call recordings are deleted from Aircall/Kixie, their impact on HubSpot depends on the integration settings and how the deletion process is managed between the systems.

Here’s a general process on what you can expect:

Check Integration Settings: Review the integration settings between Aircall/Kixie and HubSpot to understand how data synchronization is handled, especially concerning deletions.

Deletion Impact: If the integration is set up to automatically synchronize deletions, the call recordings may be deleted from HubSpot as well.

If the integration does not synchronize deletions, the recordings may remain in HubSpot even after being deleted from Aircall/Kixie.

I suggest checking the Integration Sync settings

Let me know if you have any follow-up questions.

If you found our post helpful in resolving your query kindly mark it as an accepted solution!

Re: What happens to call recordings in Hubspot if deleted from Aircall/Kixie?

Lucila-Andimol — Fri, 12 Jul 2024 08:34:28 GMT

Hey @MMoloney24

if you delete a recording of a call in Aircall,

you can still see the activity in HubSPot, see the transcript but you cannot longer access the audio (see the play button in grey)

and you 'd get this message

I haven't try Kixie yet.

Hope this helps

Re: What happens to call recordings in Hubspot if deleted from Aircall/Kixie?

MMoloney24 — Mon, 15 Jul 2024 03:14:19 GMT

Thank you. Can you direct me to where I could check the Integration Sync settings? I can find the integrations but can't for the life of me find any settings/sync settings for the integrations.