topic Re: Contact Creation Through Inbound Calls in Calling

Contact Creation Through Inbound Calls

ajinkyamurtey — Sat, 24 Feb 2024 08:00:18 GMT

Hi,

Does any one know third party software provider which can be integrated with HubSpot?

The use case we need is for real estate business where most of the incoming leads comes through inbound calls like tollfree numbers, marketing mobile number which we display on hoardings. So is there any tool which can create contact records in HubSpot if caller calls on any of these numbers?

The contact record in such case only should have callers number and to which number does the caller dialed the number.

Let me know if someone knows about the same.

Thanks

Re: Contact Creation Through Inbound Calls

BérangèreL — Mon, 26 Feb 2024 12:14:14 GMT

Hi @ajinkyamurtey,

I love to read your post, thanks for asking the Community!

I'd like to share calling integrations from the HubSpot Marketplace that might be of interest to you.

I also wanted to invite a couple of subject matter experts to this conversation: Hi @HFisher7, @danmoyle, @Bryantworks and @AdamLPW do you have suggestions to help @ajinkyamurtey, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much and have a brilliant day!

Best,
Bérangère

Re: Contact Creation Through Inbound Calls

ajinkyamurtey — Mon, 26 Feb 2024 18:50:31 GMT

@BérangèreL thank you.

But hardly someone replies to my queries looks like I ask weird questions 😛

Re: Contact Creation Through Inbound Calls

danmoyle — Tue, 27 Feb 2024 13:09:58 GMT

Hey there @ajinkyamurtey (thanks for the tag @BérangèreL). Here's a breakdown (attached) of some of the popular phone systems that integrate with HubSpot. Most systems I see will create a contact record for an incoming call. I think the question is whether it works with rotating numbers, if I understand your use case. But I do think it should track which number in the original source drill down.