topic Re: HubSpot calling plus integrated calling in Calling

HubSpot calling plus integrated calling

Colin_Perry — Wed, 13 Dec 2023 16:26:09 GMT

We currently use business units to segregate teams in the UK and US. Our UK sales team uses HubSpot calling but our US team want to use the 8X8 integration for their calling. We've connected the 8X8 integration in the connected apps but not able to get it to work.

Is it possible to use both within the same account, or would we need to switch off the HubSpot calling to get the 8X8 integration to work?

Re: HubSpot calling plus integrated calling

Jigar_Thakker — Wed, 13 Dec 2023 16:37:49 GMT

@Colin_Perry

Not sure about this but as per my Knowledge, it is not possible to use both HubSpot calling and the 8X8 integration within the same account.

You would need to switch off HubSpot calling to get the 8X8 integration to work: https://knowledge.hubspot.com/calling/integrate-a-third-party-calling-provider-with-hubspot

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: HubSpot calling plus integrated calling

Colin_Perry — Wed, 13 Dec 2023 16:43:48 GMT

Thanks @Jigar_Thakker , I thought that would be the case but I just wanted to check I wasn't missing a possible work around.

Re: HubSpot calling plus integrated calling

Jigar_Thakker — Wed, 13 Dec 2023 16:55:26 GMT

@Colin_Perry

You can always clarify these types of doubts with HubSpot support they can assist you with this by clicking the help button in the bottom right corner :

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.